Assistant Front Office Manager - Embassy Suites Tampa Downtown Convention Center

Hilton; Tampa (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading hospitality company seeks an Assistant Front Office Manager for the Embassy Suites Tampa Downtown Convention Center. This role involves managing front office operations, ensuring guest satisfaction, and leading a team to deliver exceptional service. Join Hilton and enjoy career growth, competitive benefits, and a vibrant team culture.

Benefits

Access to your pay through DailyPay

Career growth and development opportunities

The Go Hilton travel discount program

Competitive wellness benefits

Team Member Resource Groups

Recognition and rewards programs

Qualifications

• Passion for delivering exceptional guest experiences.
• Demonstrated leadership and integrity.
• Ability to adapt and focus on customer satisfaction.

Responsibilities

• Manage all Front Office operations ensuring service standards.
• Oversee team performance and development.
• Implement up-selling techniques to maximize revenue.

Skills

Hospitality

Integrity

Leadership

Teamwork

Customer Focus

Adaptability

Job description

Job Title: Assistant Front Office Manager - Embassy Suites Tampa Downtown Convention Center

The Assistant Front Office Manager is responsible for directing and administering the Front Office operations of the hotel, with a focus on delivering outstanding guest service and ensuring financial profitability.

What will I be doing?

As Front Office Manager, your responsibilities include:

1. Managing all Front Office operations, including guest service, registration, room inventory, and availability, ensuring adherence to service standards and initiatives.
2. Overseeing product quality, cost controls, overall profitability, marketing initiatives, systems management, budgeting, and policy enforcement.
3. Monitoring and developing team member performance through supervision, scheduling, counseling, evaluations, and recognition.
4. Assessing service and satisfaction trends, addressing issues, and implementing improvements.
5. Ensuring compliance with company standards.
6. Greeting guests, responding to inquiries, requests, and concerns promptly and efficiently.
7. Implementing up-selling techniques to promote hotel services and maximize revenue.
8. Ensuring team members are knowledgeable about hotel offerings, policies, and local area events.
9. Completing audit procedures as needed.
10. Recruiting, interviewing, and training team members.

Perks and Benefits

• Access to your pay through DailyPay
• Career growth and development opportunities
• The Go Hilton travel discount program
• Competitive wellness benefits
• Team Member Resource Groups
• Recognition and rewards programs

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, committed to innovation, quality, and success. We value our Team Members who demonstrate:

• Hospitality: Passion for delivering exceptional guest experiences
• Integrity: Doing the right thing, always
• Leadership: Leading in our industry and communities
• Teamwork: Collaborating effectively
• Ownership: Taking responsibility for actions and decisions
• Now: Operating with urgency and discipline

Additionally, we seek candidates who demonstrate:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What is it like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to mid-priced hotels. We are dedicated to providing exceptional experiences, guided by our vision to "fill the earth with the light and warmth of hospitality." Our Team Members are at the heart of our success, creating remarkable experiences every day.