Front Office Assistant - FMCOH Eye Specialists

Florida Medical Clinic Orlando Health; Tampa (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Office Assistant to support clinical functions in a dynamic healthcare environment. This role involves scheduling patient appointments, managing records, and ensuring compliance with policies to enhance patient satisfaction. The ideal candidate will have a strong customer service background and be proficient in office technology. Join a team that values diversity and inclusivity, providing essential support in a drug-free workplace that prioritizes excellence in patient care.

Qualifications

• High School diploma or equivalent required.
• 6 months experience in clerical or customer service roles.

Responsibilities

• Schedules patient appointments and obtains necessary authorizations.
• Processes medical records requests and maintains compliance.

Skills

Patient Registration

Telephone Coverage

Appointment Scheduling

Medical Records Processing

Customer Service

Education

High School Graduate or Equivalent

Job description

Join to apply for the Front Office Assistant - FMCOH Eye Specialists role at Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant - FMCOH Eye Specialists

Job Summary: Assists providers and manages clinical functions in the department.

Location: 14014 N 46th Street Tampa, 33613

Provides support with daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under supervision.

Essential Functions

1. Schedules patient appointments according to practice protocols and patient preferences, obtaining pre-certification and authorization when required.
2. Obtains accurate patient demographic and insurance information.
3. Processes requests for medical records per policies and procedures.
4. Ensures compliance with Orlando Health policies, procedures, and value statements.
5. Demonstrates competency in office equipment and technology, and answers calls appropriately.
6. Engages in activities to improve patient satisfaction and demonstrates a commitment to excellence.
7. Interacts professionally with patients and families.
8. Maintains regular, punctual attendance in accordance with policies and standards.
9. Maintains compliance with all policies and procedures.

Other Related Functions

1. Participates in QA/QI activities.
2. Awareness of legal issues, patient rights, and regulatory standards.
3. Uses supplies efficiently.
4. Assists billing as requested.

Education/Training

• High School graduate or equivalent.

Licensure/Certification

None required.

Experience

• At least 6 months experience in clerical, business, or customer service roles.

Florida Medical Clinic Orlando Health values diversity and inclusivity. We welcome all individuals regardless of background or identity. This is a drug-free workplace requiring pre-employment drug testing.