Front Office Assistant - Tampa

Florida Medical Clinic Orlando Health; Wesley Chapel (FL); On-site; USD 36,000 - 46,000; Full time

Job summary

A leading healthcare provider is seeking a Front Office Assistant to support daily operations in an ambulatory office. Responsibilities include patient registration, appointment scheduling, and maintaining accurate records. With a focus on customer service and compliance, this position offers growth opportunities and various benefits including tuition reimbursement and health programs.

Benefits

Tuition reimbursement

Comprehensive health coverage

Employer retirement match

Paid parental leave

Flexible leave options

Fertility benefits

Backup care for children, elders, and pets

Qualifications

• Six months experience in a clerical office or customer service setting required.
• Demonstrates competency in office equipment and technology.

Responsibilities

• Schedules patient appointments and obtains demographic information.
• Processes requests for medical records and maintains compliance.
• Interacts with patients and families in a professional manner.

Skills

Customer Service

Communication

Organization

Education

High School Graduate or Equivalent

Job description

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The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

This position is in Tampa and every other Friday in Land O' Lakes.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement - Up to 5% employer match on retirement contributions.

Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
  
  
  

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.
  
  
  

Education/Training

High School graduate or equivalent.

Licensure/Certification

None.

Experience

Six (6) months experience in a clerical office, or general business, and/or customer service setting.

Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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