Front Office Assistant, Sr / DHI - New Tampa

Florida Medical Clinic; Tampa (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF (Public Service Loan Forgiveness)

Health & Wellness benefits

Retirement match

Job summary

The Orlando Health Digestive Health Institute in Tampa is seeking a Front Office Assistant Sr. to support ambulatory/physician office operations, including patient registration, scheduling, and referrals under supervision.

Requires a High School diploma, ~30 wpm typing, ICD & CPT knowledge, and 2 years in a medical office. Offers tuition reimbursement, PSLF, retirement match, PTO, parental leave, and other wellness programs.

Qualifications

• High School diploma or equivalent.
• Typing speed of approximately 30 wpm or ability to demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.
• Two (2) years’ experience in a medical office environment.

Responsibilities

• Adheres to Orlando Health and department policies, procedures and standards.
• Handle multiple tasks, answer phones, take messages, file lab reports and other records.
• Perform word processing and spreadsheet data entry.
• Perform charge entry and cash handling.
• Act as liaison between physician, patient and insurance for referrals and authorizations.
• Maintain regular, punctual attendance per policy and relevant laws.
• Comply with all Orlando Health policies and procedures.
• Participate in Quality Assurance and indicator activities as assigned.
• Maintain a safe, organized office and assist billing as needed.

Skills

Typing speed 30 wpm

ICD & CPT knowledge

Medical office experience

Education

High School diploma

Job description

Position Summary

Orlando Health Digestive Health Institute

Job Title: Front Office Assistant Sr.

Schedule Hours: Monday – Friday 8:00am – 5:00pm

Department: New Tampa GI

Location:14547 Bruce B Downs Blvd Tampa FL 33613

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement – Up to 5% employer match on retirement contributions.

Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

What You Will Do

• Adheres and assures cmpliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
• Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
• Performs word processing and spreadsheet data.
• Performs charge entry and cash handling.
• Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
• Maintains a clean, safe and organized office.
• Act as a Liaison to assist office billing service as requested.

Qualifications

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.
• Two (2) years’ experience in a medical office environment.

updated: 09/17/2026