Front Office Assistant - DHI / Tampa+WC

Florida Medical Clinic; Tampa (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF

Wellness program

Retirement match

Paid parental leave

Job summary

Orlando Health Digestive Health Institute in Tampa, FL is seeking a Front Office Assistant to support ambulatory/physician office operations. The role includes patient registration, telephone coverage, appointment scheduling, and referrals under supervision.

Travel to Watergrass (Wesley Chapel) is required as part of site coverage. The position emphasizes accuracy in patient info, appointment flow, and adherence to OH policies.

Qualifications

• High School graduate or equivalent.
• Six (6) months' experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice policies and patient preference.
• Obtains accurate and complete patient demographics and insurance information.
• Processes requests for medical records per policy and procedures.
• Answers telephone calls and assists with general office operations.
• Demonstrates competence in use of office equipment and technology.
• Interacts with patients and families professionally and maintains punctual attendance.

Skills

Customer service

Clerical skills

Education

High School diploma or equivalent

Job description

Position Summary

Orlando Health Digestive Health Institute

Job Title: Front Office Assistant

Schedule Hours: Monday - Friday 8:00am - 5:00pm

Department: GI

Location: 14547 Bruce B Downs Blvd Tampa FL

**will need to travel to Watergrass: 7760 Curley Road Wesley Chapel**

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement – Up to 5% employer match on retirement contributions.

Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

• High School graduate or equivalent.

• Six (6) months' experience in a clerical office, or general business, and/or customer service setting