Front Office Assistant - DHI

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health Digestive Health Institute is seeking a Front Office Assistant to support ambulatory/physician office operations. You will handle patient registration, phone coverage, appointment scheduling, and patient referrals under supervision of Practice Operations leaders.

The role supports the GI department in Tampa and Watergrass, with a focus on accurate data collection, courteous patient interactions, and adherence to policies and procedures. A high school diploma is required.

Qualifications

• Six (6) months experience in a clerical office, or general business, and/or customer service setting.
• High School graduate or equivalent.
• No licensure or formal certification required.

Responsibilities

• Schedule patient appointments according to practice protocols and patient preferences, including pre-certification/authorization when required.
• Obtain accurate and complete patient demographic and insurance information.
• Process requests for medical records per Orlando Health policies.
• Adhere to Orlando Health policies and values in daily work.
• Demonstrate competency with office equipment and phone systems.
• Contribute to patient satisfaction through professional, courteous interactions.
• Maintain regular attendance in line with policies and regulations.
• Ensure compliance with all organizational policies.

Skills

Customer service

Phone etiquette

Scheduling

Data entry

Education

High School diploma or equivalent

Job description

Orlando Health Digestive Health Institute

Position Summary

Orlando Health Digestive Health Institute

Job Title: Front Office Assistant

Full Time: Monday - Friday 8:00 AM to 5:00 PM

Department: GI

Location: Tampa and Watergrass

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting