Front Office Assistant - OB-GYN - WC/ZH

Orlando Health, Inc.; Wesley Chapel (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in the OB/GYN department. Duties include patient registration, telephone coverage, appointment scheduling, and referrals under clinical supervision.

The role requires bilingual capabilities, strong organizational skills, and ability to handle multiple tasks in a fast-paced setting at Wesley Chapel, FL. Travel may be required based on business needs.

Qualifications

• High School diploma or equivalent is required.
• Typing speed around 30 wpm or proven capability with practice management software.
• Knowledge of ICD & CPT coding.
• Two years of experience in a medical office environment.

Responsibilities

• Greet and register patients, handle telephone coverage and appointment scheduling.
• Process patient referrals and authorizations under supervision.
• Enter charges and handle cash or payments.
• Maintain patient records, lab reports and communications per department policies.
• Serve as liaison between physicians, patients and insurance companies as needed.

Skills

Bilingual

Typing 30 wpm

ICD & CPT knowledge

Education

High School diploma or equivalent

Tools

Practice management software

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Monday - Friday 7:00am - 4:00pm or 8:00am-5:00PM

Department: OB/GYN

Location: 2352 Bruce B Downs Blvd, Suite 205, Wesley Chapel, FL 33544

**MUST BE BILINGUAL**

**Travel is required based on business needs**

secondary location: 7760 Curley Road, Suite 201, Wesley Chapel, FL 33545

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

What You Will Do

• Adheres and assures cmpliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
• Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
• Performs word processing and spreadsheet data.
• Performs charge entry and cash handling.
• Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
• Maintains a clean, safe and organized office.
• Act as a Liaison to assist office billing service as requested.

Qualifications

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.
• Two (2) years’ experience in a medical office environment.