Front Office Assistant - Primary Care / Lake Park-Tampa

Florida Medical Clinic Orlando Health; Tampa (FL); Sur place; USD 19 000 - 25 000; Plein temps

Résumé du poste

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant in Tampa, FL. The role supports ambulatory/physician office operations, including patient registration, appointment scheduling, and referrals.

The position reports to Practice Operations and related managers. Primary duties include handling patient demographics, insurance information, and requests for medical records, while maintaining compliance with organizational policies.

Qualifications

• Six (6) months experience in a clerical office, or general business, and/or customer service setting.
• High School graduate or equivalent.

Responsabilités

• Schedules patient appointments according to practice scheduling protocols and patient preference.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to policy.
• Maintains regular, punctual attendance.
• Answers telephone calls professionally and demonstrates competency with office technology.
• Maintains compliance with policies and procedures.

Connaissances

Customer service

Phone etiquette

Multitasking

Formation

High School diploma

Outils

Microsoft Outlook

Office equipment

Description du poste

Florida Medical Clinic Orlando Health

Job Title

Front Office Assistant

Schedule Hours

Monday - Friday 800am - 500pm

Department

Primary Care

Location

16646 N. Dale Mabry Hwy | Tampa, FL 33618

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement - Up to 5% employer match on retirement contributions.
• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Education/Training

• High School graduate or equivalent.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting

updated 10/21/2026