Front Office Assistant (Oral Surgery)

Wayne Oral Surgery; Boca Raton (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401(k) with Company Match

Job summary

Wayne Oral Surgery is seeking a Front Office Assistant in Boca Raton to welcome patients and manage check-in/check-out, discuss treatment costs, and explain financial responsibilities. The role supports a fast-paced dental office and requires organization and attention to detail.

The candidate should have 1+ year of dental front desk and customer service experience, strong communication skills, and basic familiarity with dental insurance; proficiency with dental software is a plus.

Qualifications

• 1+ years dental front desk experience.
• 1+ years customer service experience.
• Strong verbal and written communication.
• Basic understanding of dental insurance.
• Proficiency with computer-based tasks.

Responsibilities

• Greet patients warmly and professionally.
• Answer calls and direct them appropriately.
• Schedule and confirm appointments.
• Check patients in and out efficiently.
• Verify patient information and insurance coverage.
• Collect and post payments accurately.
• Assist with patient paperwork and medical history updates.
• Document notes in patient accounts.
• Manage communication with referring practices.
• Perform administrative tasks using dental software.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Skills

Verbal communication

Written communication

Computer proficiency

Professionalism

Reliability

Education

High school diploma or equivalent

Tools

Dental software

Job description

Description

The Front Office Assistant serves as a point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This individual manages patient check-in and check-out processes, presents patients with out-of-pocket treatment costs, helps patients understand their financial responsibilities, and answers the phone. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced dental environment

Duties and Responsibilities

• Greet patients and visitors warmly and professionally.


• Answer phone calls and direct them appropriately.


• Schedule and confirm patient appointments.


• Efficiently check patients in and out.


• Verify patient information and insurance coverage.


• Collect and post payments accurately.


• Assist with patient paperwork and medical history updates.


• Document accurate notes and records in patient accounts.


• Manage communication with referring practices.


• Perform administrative office tasks using a computer and dental software.


• Maintain patient confidentiality in accordance with HIPAA regulations.

Requirements

• 1+ years of dental or oral surgery front desk experience required.


• 1+ years of customer service experience preferred. We value a friendly, patient first attitude.


• Strong verbal and written communication skills.


• Basic understanding of dental insurance


• Proficiency with computer-based tasks.


• Professionalism, reliability, and a positive attitude.


• High school diploma or equivalent.

Benefits Offered

• Medical, Dental, and Vision Insurance


• Life Insurance


• Long and Short-Term Disability


• Paid Time Off


• 401(k) with Company Match