Front Desk

Independence Dental Services; Kokomo (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Independence Dental Services in Kokomo seeks a reliable Administrative Personnel to manage front desk duties, greet patients, schedule appointments, and verify insurance while upholding HIPAA privacy standards.

You should have 2+ years of front desk or medical/dental receptionist experience, be detail-oriented and organized, and proficient with dental practice management software. The role is office-based and requires strong communication skills.

Qualifications

• 2+ years in front desk/medical or dental receptionist role.
• Proficiency with dental practice management software.
• Excellent communication skills (verbal and written).
• Strong attention to detail and organizational abilities.
• Knowledge of HIPAA regulations and data privacy.
• High school diploma required; further education in admin/healthcare is a plus.

Responsibilities

• Greet and welcome patients and visitors in a friendly and professional manner.
• Register new patients and update existing patient information in the system.
• Schedule appointments and manage the appointment calendar.
• Complete recalls/call backs.
• Answer phone calls and direct inquiries to staff.
• Verify insurance coverage and assist with billing processes.

Skills

Front desk operations

Medical/dental receptionist experience

Communication skills

Organizational skills

HIPAA knowledge

Multitasking

Education

High school diploma

Tools

Dental practice management software

Job description

We are seeking a reliable, detail-oriented Administrative Personnel to join our dental office team. The ideal candidate will play a key role in ensuring smooth daily operations by managing front office duties, handling patient communications, and performing insurance verification. This position requires excellent organizational skills, strong attention to detail, and a friendly, professional demeanor when interacting with patients and staff.

Duties

• Greet and welcome patients and visitors in a friendly and professional manner
• Register new patients and update existing patient information in the system
• Schedule appointments and manage the appointment calendar
• Complete recalls/call backs
• Answer phone calls, respond to inquiries, and direct calls to appropriate staff members
• Verify insurance coverage and assist with insurance billing processes
• Maintain patient records and ensure confidentiality of sensitive information
• Provide administrative support to medical staff as needed
• Follow HIPAA guidelines to ensure patient privacy and data security

Experience

• 2+ years of previous experience as a front desk agent, medical receptionist, or dental receptionist
• Proficiency in using multiple dental practice management software
• Excellent communication skills, both verbal and written
• Strong attention to detail and organizational abilities
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Knowledge of HIPAA regulations and compliance requirements
• Experience with electronic medical record systems is a bonus
• High school diploma or equivalent required; additional education or certification in office administration or healthcare administration a plus