Assistant Front Office Manager- TCLC

Valencia Group; Irving (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Valencia Group at Texican Court in Irving, TX seeks a Front Office Manager to oversee day-to-day guest services, including Front Desk, PBX, and valet operations. You will ensure staff training, adherence to service standards, and timely information flow to operations to guarantee guest satisfaction.

This role also involves acting as manager on duty when required, coordinating with Sales and Catering, Night Audit, and other departments, and maintaining front office systems and reports to support

Qualifications

• Oversee daily guest services operations at the Front Office.
• Ensure staff are trained and adhere to service standards.
• Communicate information to operations staff in a timely manner.
• Act as manager on duty when required.

Responsibilities

• Perform daily walkthroughs of the property and guest rooms.
• Ensure Front Office staff follow meal and rest period policy.
• Walk the property daily and report maintenance issues.
• Liaise with Sales and Catering when needed.
• Ensure registration cards are completed and reports run.
• Provide ongoing training to associates.
• Communicate with department managers daily, especially Night Audit.
• Handle all guest complaints and maintain satisfaction.
• Be familiar with the hotel computer system for training and troubleshooting.
• Complete weekly supply inventories and rate discrepancy reports.
• Block/assign arrivals for the following day and prepare group info sheets.
• Complete checkout with balance report and daily credit checks.
• Adhere to Front Office systems, controls, and responsibilities.
• Ensure knowledge of Marketing Programs of the company and hotel.

Job description

Job Details: Job Location: Texican Court - Irving, TX 75039,

JOB SUMMARY

Day to day Guest services operations including Front Desk, PBX, Front Drive and valet parking. Ensuring all staff are properly trained and adhering to service standards and ensuring information is communicated to operations staff in timely and effective manner to ensure guest satisfaction. Serve as point of contact for all other departments needing to relay information to the front office. Act as manager on duty when required.

DUTIES & FUNCTIONS:

Essential:

• Perform daily walkthroughs and inspections of the property and of guest rooms
• Ensure all Front Office associates are complying with the meal and rest period policy.
• Walk the property daily and report maintenance issues to the appropriate department.
• Act as a liaison to sales and catering group contacts when Sales and Catering associates are unavailable.
• Ensure registration cards are completed.
• Ensure all needed reports are run.
• Continued training done with all associates.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.