Assistant Front Office Manager

Residence Inn by Marriott; Seattle (WA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Daily pay

Job summary

Residence Inn Downtown Seattle Lake Union is seeking an Assistant Front Office Manager who will set the tone for guest interactions and lead the front desk team to deliver memorable experiences throughout the guest journey. You will train, coach, and schedule staff, ensuring prompt and courteous service across shifts while resolving guest issues with strong problem-solving skills.

Effective collaboration with other departments is essential to meet guest requests and maintain accurate front desk

Qualifications

• Previous customer service experience in the hospitality field is required.
• Strong verbal and written communication skills.
• You must be able to read, write, type and use basic technology.
• This job requires you to stand for an entire shift and you must be able to lift at least 25 pounds.
• Applicants must be available to work evenings, weekends and holidays.

Responsibilities

• Assist with training, coaching and scheduling for the front office team.
• Ensure all guests are served promptly and courteously during all shifts.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Coordinate with other departments to meet guest requests in a fast-paced environment.
• Follow proper cash handling procedures and ensure charges are posted and reconciled.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Skills

Customer service

Verbal communication

Written communication

Job description

InnVentures Overview

Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation’s largest REIT’s and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.

Location

Residence Inn Downtown Seattle Lake Union

Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As an Assistant Front Office Manager, you will be the first impression for our guests upon arrival and throughout their stay you will lead by example and champion the front desk staff to build lasting impressions and guest loyalty.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily

Responsibilities

• Assist with training, coaching and scheduling for the front office team.
• Ensure all guests are served promptly and courteously during all shifts.
• Apply problem solving skills to resolve guest issues to their satisfaction.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Ensure all front desk checklists and programs are followed and review daily work to confirm it is error‑free.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Qualifications

Previous customer service experience in the hospitality field is required. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays.