Front Office Assistant Manager: Guest Experience Leader

Clear Destination Inc.; Paradise Valley (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Omni Hotels in Paradise Valley seeks an experienced Front Office Manager to oversee daily operations and staff performance, ensuring guest satisfaction and adherence to Four Diamond standards. The role requires supervising check-in/check-out, cash handling, and front office controls.

You will lead training, schedule planning, and service recovery efforts while maintaining confidentiality and safety policies throughout the department.

Qualifications

• Minimum 1 year Front Office Management experience or participation in Omni LID program.
• Proven leadership and the ability to delegate, train, develop, and motivate staff.
• Excellent verbal and written English communication with guests, management and coworkers.

Responsibilities

• Oversee front office operations to maintain Four Diamond standards and guest satisfaction.
• Ensure courteous, expeditious service during check-in/check-out by front desk staff.
• Manage schedules, staffing levels, and payroll processes; monitor daily stand-ups.

Skills

Leadership

Communication

Organization

Guest service

Multitasking

Tools

Opera

Kronos

Birchstreet

ResortSuite

Microsoft Outlook

GoConcierge

Job description

Omni Hotels in Paradise Valley seeks an experienced Front Office Manager to oversee daily operations and staff performance, ensuring guest satisfaction and adherence to Four Diamond standards. The role requires supervising check-in/check-out, cash handling, and front office controls.

You will lead training, schedule planning, and service recovery efforts while maintaining confidentiality and safety policies throughout the department.