Front Office Assistant - Hearing Care & Admin Support

Amplifon AG; Little Rock (AR); On-site; USD 46,838,000 - 52,349,000; Full time

Benefits offered by this job

Monthly bonus

Health insurance

Health Savings Account

401K with employer match

Life insurance

Work–life balance

Equal opportunity employer

Job summary

Miracle-Ear, part of Amplifon, is expanding its team of Front Office Assistants. The role focuses on managing the customer journey, scheduling appointments, and supporting retail operations in a healthcare setting.

You will assist with inquiries, data entry, and collaborate with the Hearing Care Professional on promotions. We offer a Monday–Friday schedule (8:30am–5pm), competitive hourly pay, and a monthly bonus opportunity along with benefits such as life insurance, HSA, and 401K with employer

Qualifications

• High school diploma or equivalent required.
• Administrative, reception or customer service background preferred.
• Experience in healthcare setting preferred.
• 2+ years in administrative role and in direct customer support.
• Experience with appointment setting and customer database management.
• Comfortable handling inbound and outbound calls.
• Proficient in Microsoft Office and Windows.

Responsibilities

• Manage the customer journey from intake to appointment follow-up.
• Coordinate, screen, and confirm appointments; engage with customers in person or by phone.
• Drive appointment bookings to support store performance through outbound calls.
• Support store administration: inventory, billing/invoicing, answering inquiries, assist walk-ins.
• Maintain customer database and protect sensitive healthcare data.
• Collaborate with Hearing Care Professionals on sales promotions and marketing efforts.
• Prepare customer appointments and assist in sale of hearing aid accessories; provide after-care support.

Skills

Administrative

Reception

Customer service

Healthcare experience

Appointment setting

Microsoft Office

Data privacy

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Miracle-Ear, part of Amplifon, is expanding its team of Front Office Assistants. The role focuses on managing the customer journey, scheduling appointments, and supporting retail operations in a healthcare setting.

You will assist with inquiries, data entry, and collaborate with the Hearing Care Professional on promotions. We offer a Monday–Friday schedule (8:30am–5pm), competitive hourly pay, and a monthly bonus opportunity along with benefits such as life insurance, HSA, and 401K with employer