Front Office Assistant

Miracle-Ear, Inc.; Lufkin (TX); On-site; USD 19,320 - 27,517; Full time

Benefits offered by this job

$17.00/hour + monthly bonus opportunity

Health Insurance – Medical, Dental, Vision

Paid Time Off, Paid Holidays

Job summary

A leading hearing solutions provider in Texas is seeking a Front Office Assistant committed to improving customer experiences. The role involves supporting appointment scheduling, managing customer interactions, and collaborating with healthcare professionals. The ideal candidate should have 2+ years in administration and be comfortable with calls. Offering $17/hour plus bonuses, the position promotes work-life balance with M-F hours and provides comprehensive health benefits.

Qualifications

• 2+ years of administrative experience in a professional setting.
• Experience in a healthcare setting is preferred.
• Comfortable handling inbound & outbound calls.

Responsibilities

• Support the customer intake process by managing appointments.
• Monitor inventory and assist with billing.
• Partner with professionals to engage in marketing efforts.

Skills

Customer service

Appointment setting

Microsoft Office proficiency

Reception experience

Education

High school diploma or equivalent

Job description

Job Overview

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Front Office Assistants. We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle-Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound.

Managing the customer journey

• Support the customer intake process by setting appointment expectations, delivering a quality customer experience throughout.
• Perform effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both in-person and over the phone.
• Drive customer appointments to support store performance by making outbound calls to potential and existing customers.

Supporting store administration and operations

• Monitor inventory, assist with billing/invoicing, answer customer inquiries, and support walk-ins.
• Ensure data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.

Contributing to the retail sales process

• Partner with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives.
• Prepare customer appointments and engage in the sale of hearing aid accessories.
• Provide routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

Qualifications

• High school diploma or equivalent
• Administrative, reception, or customer service background
• Experience working in a healthcare setting is preferred
• 2+ years of administrative experience in a professional setting
• 2+ years in a direct customer support role
• 2+ years of experience with appointment setting and customer database management
• Comfortable handling inbound & outbound calls
• Motivated to help drive sales goals
• Proficiency in Microsoft Office and Windows

What We Offer

• $17.00/hour + monthly bonus opportunity
• Work-life balance, hours are M-F, 8:30am-5pm
• Continuous training, development & support
• Health Insurance – Medical, Dental, Vision
• Life insurance, Health Savings Account, 401K with employer match
• Paid Time Off, Paid Holidays, Volunteer Time Off

About Us

For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we’ve developed a deep understanding of how to care for customer needs and take pride in improving every customer's quality of life.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.

Our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 26 countries worldwide. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2025" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

Additional Information

Please note that AI tools may be used to assist in resume screening. All hiring decisions are made by our recruitment team.