Front Office Assistant General Manager — Guest Experience

CMC Hotels; Cary (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Vacation

Holiday Pay

Aggressive Quarterly Bonus Plan

Access to a fully vested 401K program

BCBS Health Insurance

Dental and Vision Coverage

Life Insurance

Short/Long Term Disability

Job summary

Residence Inn Cary Crossroads is seeking an Assistant General Manager to lead guest services and front office operations, ensuring brand standards and exceptional hospitality. You will manage staff, maintain room status accuracy, and drive guest satisfaction while supporting revenue and budgetary goals.

The role requires 4+ years of hotel management experience, a strong hospitality mindset, and the ability to work independently.

Qualifications

• Minimum of 4+ years hotel management experience.
• Bachelor’s degree preferred or work experience equivalent.
• Must have hotel full service experience.
• Must be a self starter and able to work independently.
• Must have a passion for hospitality.
• Previous Marriott experience is very desirable.

Responsibilities

• Responsible for all operations of the front office & guest services, including staff training, meetings & shift scheduling.
• Attend to customer complaints and queries in a pleasant and level headed manner.
• Maintain working relationships and communicate with all departments.
• Verify that accurate room status information is maintained and properly communicated.
• Work within the allocated manpower budget for the front office.
• Enforce all cash-handling and credit card policies.
• Uphold the hotel’s commitment to hospitality.
• Maximize room revenue and occupancy by reviewing status daily; monitor credit reports and daily house counts; monitor selling status of house daily.
• Ensure that employees are attentive, friendly, helpful and courteous to all guests, managers and other employees.
• Maintain required pars for all front office & stationary supplies.
• Monitor guest service scores daily.
• Be knowledgeable of hotel property and in-house events.
• Be cognizant of area events and businesses and provide information and directions as needed.
• Must be able to work all aspects of the front office, reservations system, PBX, check-in/check-out procedures, etc.
• Provide guests with information concerning hotel policies and amenities/services

Skills

Hotel management experience

Customer service

Leadership

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Word

Excel

Publisher

PowerPoint

Outlook

Job description

Residence Inn Cary Crossroads is seeking an Assistant General Manager to lead guest services and front office operations, ensuring brand standards and exceptional hospitality. You will manage staff, maintain room status accuracy, and drive guest satisfaction while supporting revenue and budgetary goals.

The role requires 4+ years of hotel management experience, a strong hospitality mindset, and the ability to work independently.