Assistant General Manager – Front Office & Guest Experience

CMC Hotels; Cary (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Paid Vacation

Paid Personal Leave

Holiday Pay

401(k) with company match

Medical Insurance (BCBS)

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Hotel Discounts

Training and Development

Career Growth Opportunities

Job summary

CMC Hotels seeks an Assistant General Manager to lead the Courtyard Raleigh/Cary-Crossroads Front Office, driving an outstanding guest experience while developing a high-performing team.

You will oversee Front Office operations and provide leadership to Food & Beverage and Housekeeping as needed, partnering with department leaders to ensure guest satisfaction and strong financial performance.

Qualifications

• Minimum of two years of hotel front desk supervisory experience or four years of progressive hotel front office experience.
• Marriott FOSSE experience preferred.
• Proven leadership skills with the ability to coach, motivate, and develop team members.
• Strong guest service, communication, and conflict resolution skills.
• Solid computer proficiency with strong organizational and time management abilities.
• Basic accounting and cash-handling knowledge.
• Ability to prioritize multiple responsibilities in a fast-paced hospitality environment.
• Associate degree preferred.
• Reliable transportation and the ability to successfully complete a background check.

Responsibilities

• Lead, coach, motivate, and develop the Guest Service team through daily leadership, training, and performance coaching.
• Oversee all Front Office operations including check-in, check-out, reservations, PBX, guest services, and cash handling procedures.
• Recruit, train, schedule, and mentor Guest Service Representatives while maintaining appropriate staffing levels.
• Ensure exceptional guest satisfaction by responding to guest concerns promptly, professionally, and effectively.
• Monitor and improve guest satisfaction scores through service recovery, coaching, and continuous process improvement.
• Maintain strong communication and collaboration with Housekeeping, Maintenance, Sales, and other hotel departments.
• Ensure accurate room inventory, room status, and group reservations are properly maintained and communicated.
• Review daily arrivals, departures, occupancy, house count, and revenue opportunities to maximize room revenue.
• Enforce all company cash handling, credit card, and accounting procedures.
• Monitor front office supply inventories and maintain appropriate inventory levels.
• Ensure compliance with Marriott brand standards, company policies, and safety procedures.
• Support the hotel's Preventative Maintenance program by ensuring proper communication, documentation, and timely reporting.
• Remain knowledgeable about hotel amenities, local attractions, community events, and area businesses to better assist guests.
• Lead by example by creating a welcoming environment built on professionalism, accountability, and genuine hospitality.
• Assist with departmental coverage as needed, including evenings, weekends, holidays, and overnight support when business demands require.

Skills

Leadership

Guest Service

Communication

Staff Development

Cash Handling

Education

Associate degree

Tools

Marriott FOSSE

Job description

CMC Hotels seeks an Assistant General Manager to lead the Courtyard Raleigh/Cary-Crossroads Front Office, driving an outstanding guest experience while developing a high-performing team.

You will oversee Front Office operations and provide leadership to Food & Beverage and Housekeeping as needed, partnering with department leaders to ensure guest satisfaction and strong financial performance.