Assistant General Manager

CMC Hotels; Cary (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Vacation

Paid Personal Leave

Holiday Pay

401(k) Program

Medical Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Training & Development

Career Growth

Job summary

Courtyard Raleigh/Cary-Crossroads, operated by CMC Hotels, seeks an Assistant General Manager to lead the Front Office and deliver outstanding guest experiences. You will coach the Guest Service team, drive operational excellence, and ensure Marriott brand standards across departments.

You will guide daily front desk operations, support Food & Beverage and Housekeeping as needed, and partner with hotel leadership to optimize guest satisfaction and financial performance.

Qualifications

• Minimum of two years of hotel front desk supervisory experience or four years of progressive hotel front office experience.
• Marriott FOSSE experience preferred.
• Proven leadership skills to coach, motivate, and develop a team.
• Strong guest service, communication, and conflict resolution abilities.
• Solid computer proficiency and time management skills.

Responsibilities

• Lead, coach, motivate, and develop the Guest Service team through daily leadership and training.
• Oversee Front Office operations including check-in/check-out, reservations, and PBX.
• Recruit, train, schedule, and mentor Guest Service Representatives.
• Ensure exceptional guest satisfaction by promptly addressing concerns.
• Collaborate with Housekeeping, Maintenance, Sales, and other departments to ensure smooth operations.
• Review arrivals, departures, occupancy, and revenue opportunities to maximize room revenue.
• Enforce cash handling, credit card, and accounting procedures.

Skills

Leadership

Guest Service

Coaching

Communication

Cash Handling

Education

High School Diploma or GED

Job description

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Courtyard Raleigh/Cary-Crossroads
CMC Hotels

Lead with Hospitality. Inspire Your Team. Elevate Every Guest Experience.

Are you a hospitality leader who thrives on creating memorable guest experiences while developing high-performing teams? Do you enjoy leading by example, coaching others, and ensuring every guest leaves with a reason to return? If so, CMC Hotels has the opportunity you've been looking for.

CMC Hotels is a North Carolina-based hotel management company with more than 35 years of success developing, acquiring, repositioning, and managing award-winning Marriott and Hilton hotels. We believe in Growing People because our associates are the heart of everything we do. Their passion, dedication, and commitment are what allow our hotels to consistently exceed both financial goals and guest expectations.

We are seeking an engaging, service-driven Assistant General Manager to join the leadership team at the Courtyard Raleigh/Cary-Crossroads. This individual will lead the Front Office team by creating an exceptional guest experience, developing associates, driving operational excellence, and ensuring brand standards are consistently exceeded.

In addition to overseeing Front Office operations, the Assistant General Manager will provide leadership, support, and operational oversight to the Food & Beverage and Housekeeping departments as needed. This role partners closely with department leaders to ensure seamless day-to-day operations, exceptional guest satisfaction, strong financial performance, and a collaborative, one-team culture throughout the hotel.

What We Offer

We believe in taking care of our associates by offering a comprehensive benefits package, based on eligibility, including:

• Paid Vacation
• Paid Personal Leave
• Holiday Pay
• Access to a fully vested 401(k) program with company match
• BCBS Medical Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Paid Training and Development
• Career Growth Opportunities within CMC Hotels

Position Summary

The Assistant General Manager is responsible for leading all Front Office operations while creating an outstanding guest experience and fostering a positive, engaging work environment. This role provides daily leadership to the Guest Service team, ensures compliance with Marriott brand standards and company policies, and partners with hotel leadership to maximize guest satisfaction, operational efficiency, and financial performance.

Key Responsibilities

• Lead, coach, motivate, and develop the Guest Service team through daily leadership, training, and performance coaching.
• Oversee all Front Office operations including check-in, check-out, reservations, PBX, guest services, and cash handling procedures.
• Recruit, train, schedule, and mentor Guest Service Representatives while maintaining appropriate staffing levels.
• Ensure exceptional guest satisfaction by responding to guest concerns promptly, professionally, and effectively.
• Monitor and improve guest satisfaction scores through service recovery, coaching, and continuous process improvement.
• Maintain strong communication and collaboration with Housekeeping, Maintenance, Sales, and other hotel departments.
• Ensure accurate room inventory, room status, and group reservations are properly maintained and communicated.
• Review daily arrivals, departures, occupancy, house count, and revenue opportunities to maximize room revenue.
• Enforce all company cash handling, credit card, and accounting procedures.
• Monitor front office supply inventories and maintain appropriate inventory levels.
• Ensure compliance with Marriott brand standards, company policies, and safety procedures.
• Support the hotel's Preventative Maintenance program by ensuring proper communication, documentation, and timely reporting.
• Remain knowledgeable about hotel amenities, local attractions, community events, and area businesses to better assist guests.
• Lead by example by creating a welcoming environment built on professionalism, accountability, and genuine hospitality.
• Assist with departmental coverage as needed, including evenings, weekends, holidays, and overnight support when business demands require.

Qualifications

• Minimum of two years of hotel front desk supervisory experience or four years of progressive hotel front office experience.
• Marriott FOSSE experience preferred.
• Proven leadership skills with the ability to coach, motivate, and develop team members.
• Strong guest service, communication, and conflict resolution skills.
• Solid computer proficiency with strong organizational and time management abilities.
• Basic accounting and cash-handling knowledge.
• Ability to prioritize multiple responsibilities in a fast-paced hospitality environment.
• Flexible schedule including evenings, weekends, holidays, and occasional split shifts when operational needs require.
• Reliable transportation and the ability to successfully complete a background check.

Why CMC Hotels?

At CMC Hotels, you're more than a manager遥you are a leader who helps shape our culture and develop future hospitality professionals. We invest in our associates, celebrate success, and create opportunities for advancement throughout our growing portfolio.

If you're ready to lead an exceptional team while delivering unforgettable guest experiences, we'd love to meet you.

Join CMC Hotels and discover what it means to Grow with Us.