Front Office Assistant - Family Practice

Orlando Health; Orlando (FL); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Education reimbursement

PSLF eligibility

Medical, dental, vision benefits

Parental leave

Paid time off (PTO)

Résumé du poste

Orlando Health in Wesley Chapel, FL is seeking a Front Office Assistant for the Family Practice department to support daily ambulatory operations, including patient registration, scheduling, and referrals under supervision.

The role focuses on welcoming patients, accurate data collection, and efficient handling of phones and records. A High School diploma and at least 6 months clerical or customer service experience are preferred.

Qualifications

• Six (6) months experience in a clerical office, or general business, and/or customer service setting.
• High School graduate or equivalent.

Responsabilités

• Schedules patient appointments according to practice protocols and patient preference.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records per policy.
• Adheres to Orlando Health policies and value statements.
• Handles telephone calls professionally and uses office equipment efficiently.
• Strives to improve patient satisfaction and experience.
• Maintains regular, punctual attendance as per policy.
• Ensures compliance with all policies and procedures.

Connaissances

Customer service

Scheduling

Phone etiquette

Registration

Formation

High School diploma or equivalent

Outils

Office software

Description du poste

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Full Time: Monday - Friday 8:00 AM to 5:00 PM

Department: Family Practice

Location: Wesley Chapel, FL

Job Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting