Front Office Assistant - Family Practice

Orlando Health; Wesley Chapel (FL); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations in Wesley Chapel, FL. The role involves patient registration, appointment scheduling, and referrals under supervision of Practice Operations leadership.

The position emphasizes accurate data collection, patient communication, and adherence to policies while delivering a professional, welcoming experience for patients and families.

Qualifications

• High School graduate or equivalent required.
• Minimum 6 months clerical office, general business, or customer service experience.
• Ability to obtain patient demographic and insurance information.

Responsabilités

• Schedules patient appointments according to protocols and patient preference.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policy.
• Ensures compliance with Orlando Health policies and value statements.
• Handles telephone calls and assists patients professionally.
• Contributes to patient satisfaction and attendance reliability.
• Maintains compliance with policies and procedures.

Connaissances

Customer service

Appointment scheduling

Telephone coverage

Office equipment

Formation

High School graduate or equivalent

Outils

Office equipment

Description du poste

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Full Time: Monday - Friday 8:00 AM to 5:00 PM

Department: Family Practice

Location: Wesley Chapel, FL

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to5% employer matchon retirement contributions.
• Work-Life Balance –Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting