Front Office Assistant - Family Practice / Watergrass

Florida Medical Clinic; Wesley Chapel (FL); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF program

Well-being programs

Retirement match

Parental leave

Pet insurance

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, scheduling, and referral processing under supervision of Practice Operations and site leadership.

Qualified candidates have a High School diploma and at least 6 months of clerical or customer service experience. The role requires professional communication and reliable attendance in a clinical setting.

Qualifications

• High School diploma or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting.

Responsibilities

• Registers patients and collects accurate demographics and insurance information.
• Schedules patient appointments according to practice protocols and patient preferences.
• Answers phones and provides telephone coverage to support office operations.
• Processes requests for medical records following policy and procedure.
• Maintains professional interaction with patients and colleagues and supports efficient office workflows.

Skills

Customer service

Phone etiquette

Education

High School diploma or equivalent

Job description

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Schedule Hours: Monday - Friday 8:00am - 5:00pm

Department: Family Practice

Location: 7760 Curley Road Wesley Chapel FL

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to 5% employer match on retirement contributions.
• Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

• High School graduate or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting