Front Office Assistant

Talentify; Saint Petersburg (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Talentify in Saint Petersburg, FL, helps support ambulatory/physician office operations from patient registration to appointment scheduling. You will handle referrals under supervision, ensuring accurate information and courteous service.

Six months of clerical or customer service experience and a high school diploma are required, with a focus on policy compliance, proper use of office equipment, and professional patient interactions.

Qualifications

• High School diploma or equivalent.
• Six months experience in a clerical office, general business, or customer service setting.

Responsibilities

• Schedule patient appointments according to practice protocols and patient preferences.
• Obtain accurate patient demographics and insurance information.
• Process requests for medical records following policies.
• Adhere to policy, procedures and value statements; use office technology and answer calls appropriately.
• Contribute to patient satisfaction and maintain professional interactions with patients and families.
• Maintain regular attendance and compliance with policies and applicable laws.
• Participate in quality assurance activities and assist billing as needed.

Skills

Customer service

Clerical work

Communication

Education

High School diploma or equivalent

Tools

MS Office

Job description

Position Summary

Summary

Provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements. Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

High School graduate or equivalent.

Licensure/Certification

None.

Experience

Six (6) months experience in a clerical office, or general business, and/or customer service setting.