Front Office Assistant - Family Practice / Watergrass

Florida Medical Clinic Orlando Health; Wesley Chapel (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Tuition reimbursement

PSLF

Medical benefits

Parental leave

Flexible leave

Fertility benefits

Adoption assistance

Backup care for family/pets

Pet insurance

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant for the Family Practice location in Wesley Chapel. The role supports ambulatory office operations, including patient registration, phone coverage, appointment scheduling, and patient referrals, under supervision of several managers.

Qualifications include a high school diploma and at least six months in a clerical or customer service setting.

Qualifications

• High school diploma or equivalent.
• Six months’ experience in a clerical office, general business, and/or customer service setting.

Responsibilities

• Schedules patient appointments according to practice-specific scheduling protocols and patient preferences, including obtaining pre-certification/authorization when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records according to policies and procedures.
• Adheres to Orlando Health policies, procedures, and value statements.
• Demonstrates competence with office equipment and answers telephone calls appropriately.
• Demonstrates a Commitment to Excellence and aims to improve patient satisfaction.
• Interacts with patients and families professionally.
• Maintains regular, punctual attendance per policies and applicable laws.
• Maintains compliance with all Orlando Health policies and procedures.

Skills

Customer service

Clerical tasks

Education

High School diploma

Job description

Florida Medical Clinic Orlando Health
Job Title: Front Office Assistant
Schedule Hours: Monday - Friday 800am - 500pm
Department: Family Practice
Location: 7760 Curley Road Wesley Chapel FL

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

• Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement - Up to 5% employer match on retirement contributions.
• Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres to assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competence in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists Billing Service as requested.

Qualifications

• High School graduate or equivalent.
• Six (6) months’ experience in a clerical office, or general business, and/or customer service setting