Front Office Assistant - Family Practice

Bayfront Health; Wesley Chapel (FL); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Education & Career Growth

Health & Wellness

Financial & Retirement

Work-Life Balance

Family & Pet Support

Résumé du poste

Florida Medical Clinic Orlando Health in Wesley Chapel, FL is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, appointment scheduling, telephone coverage, and processing referrals under supervision.

The position is full-time, Monday through Friday, 8:00 AM to 5:00 PM, in the Family Practice department. Education: High School diploma or equivalent; experience in a clerical or customer service setting is required.

Qualifications

• High School graduate or equivalent.
• Six months clerical/office experience.

Responsabilités

• Schedules patient appointments according to practice protocols and patient preferences.
• Obtains accurate and complete patient demographic and insurance information.
• Processes requests for medical records according to policies.
• Adheres to policy, procedures and value statements.
• Demonstrates competency in office equipment and handles telephone calls professionally.
• Contributes to patient satisfaction initiatives and quality care.
• Maintains regular, punctual attendance in line with policies.

Formation

High School graduate or equivalent

Description du poste

Position Summary

Florida Medical Clinic Orlando Health

Job Title: Front Office Assistant

Full Time: Monday - Friday 8:00 AM to 5:00 PM

Department: Family Practice

Location: Wesley Chapel, FL

Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Orlando Health your best place to work?

• Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
• Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
• Financial & Retirement – Up to5% employer matchon retirement contributions.
• Work-Life Balance –Four weeks of paid parental leave, PTO, and flexible leave options.
• Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

• Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
• Obtains accurate and complete patient demographic and insurance information.
• Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
• Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
• Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
• Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
• Interacts with patients and families in a professional manner.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Participates in Quality Assurance/Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
• Practices the efficient use of supplies.
• Assists billing service as requested.

Qualifications

Education/Training

• High School graduate or equivalent.

Licensure/Certification

• None.

Experience

• Six (6) months experience in a clerical office, or general business, and/or customer service setting