Front Office Assistant

OSF HealthCare; Peoria (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare in Peoria, IL is seeking a Front Office Assistant to provide exceptional patient service in the front office. The role handles reception, scheduling, registration and basic clerical duties, serving as the first contact for patients and families in person or by phone.

You will work with providers and insurance companies, process co-pays, verify information, and coordinate appointments. The position is hourly with an expected pay range of $17.66 to $19.63 per hour, based on

Qualifications

• Education - High school or GED equivalent.
• Customer service experience is required.
• Typing, filing, telephone skills are needed.
• Basic Microsoft Office proficiency is expected.
• Excellent customer service skills are essential.

Responsibilities

• Greet patients and families, providing exceptional service at the front desk.
• Perform reception/clerical duties, scheduling and registration per department guidelines.
• Collaborate with patients, providers, staff and insurance to meet patient needs.
• Communicate with insurers to determine benefits and obtain prior authorizations.
• Handle incoming/outgoing calls, co-pay collection and appointment scheduling.

Skills

Customer service

Typing

Telephone skills

Microsoft Office

Excellent customer service

Education

High school diploma or GED

Tools

Electronic Medical Record experience

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Peoria,IL

Monday 0745-1645

Tuesday 0800-1700

Wednesday 0800-1230

Thursday 0730-1800

Friday 0800-1700

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education - High school or GED equivalent
• Customer service experience.
• Typing, filing, telephone skills
• Basic Microsoft application basic proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes Other skills/knowledge -
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.