Front Office Assistant Wound Clinic

OSF HealthCare; Pontiac (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare seeks a Front Office Assistant to deliver patient-centric service at the front desk in Pontiac, IL. You will greet patients, manage check‑in/check‑out, and support scheduling and registration in a fast-paced medical office.

You will interact with patients, families and providers, ensuring accurate insurance information and timely appointment coordination. This role emphasizes customer service, basic tech skills and teamwork.

Qualifications

• Required: High School or GED, customer service experience, typing and basic Microsoft applications.
• Preferred: EMR knowledge, CPT/ICD familiarity.

Responsibilities

• Provide exceptional front-office patient interactions in person and by phone.
• Schedule appointments and process registrations and pre-authorizations.
• Coordinate with providers, staff, and insurance to meet patient needs.

Skills

Customer service

Typing

Microsoft Office

Phone skills

Education

High School diploma or GED

Tools

EMR system experience

Job description

Total Rewards

"Your life - our Mission"

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY:

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.