Front Office Assistant (FOA) – Float Pool

OSF HealthCare; Escanaba (MI); On-site; USD 24,000 - 27,000; Part time

Benefits offered by this job

No nights

Limited weekends/holidays

Tuition reimbursement

Job summary

OSF HealthCare is seeking a Front Office Assistant in Michigan to deliver exceptional customer service to patients and families. You will be the face of the office, handling reception, scheduling, registration, and payments while coordinating with providers, staff, and insurers to ensure smooth patient experiences.

The role emphasizes patient-first interactions, no nights, limited weekends/holidays, and a strong emphasis on teamwork within a busy medical practice environment.

Qualifications

• Customer service experience required.
• Typing, filing, and telephone skills expected.
• Basic Microsoft Office proficiency and strong customer service skills.

Responsibilities

• Provide exceptional customer service to patients and families.
• Perform reception/clerical duties in a medical practice front office.
• Coordinate scheduling and registration with providers and staff; communicate with insurance entities.

Skills

Customer service

Typing

Filing

Telephone skills

MS Office

Excellent customer service

Education

High school or GED equivalent

Tools

Electronic Medical Record (EMR) systems

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Comprehensive Benefits Package

• BCBS Medical, Dental, Vision, tuition reimbursement for further education, and 401k with $1 per $1 match on first 5% of salary!

Great work-life balance

• No nights, limited weekends and holidays

Overview

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High school or GED equivalent
• Experience: Customer service experience. Typing, filing, telephone skills. Basic Microsoft application basic proficiency. Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Experience: Basic knowledge of medical terminology, ICD-10 and CPT codes
• Other skills/knowledge: Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.