Front Office Assistant - DHI / Watergrass

Florida Medical Clinic; Wesley Chapel (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Leadership development

Medical, dental, vision

Well-being programs

Employer retirement match

Parental leave

PTO

Flexible leave

Fertility benefits

Adoption assistance

Backup care for children/elders/pets

Pet insurance

Job summary

Orlando Health Digestive Health Institute is seeking a Front Office Assistant to support ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and referrals. Travel to Wiregrass and Carrollwood locations may be required.

You will work under supervision of managers and supervisors to ensure smooth daily operations in a fast-paced clinical setting.

Qualifications

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to demonstrate competent use of practice management system.
• Knowledge of ICD & CPT codes.
• Two years’ experience in a medical office environment.

Responsibilities

• Adheres to policy, procedures and standards of excellence.
• Handle multiple tasks, answer calls, file lab reports and medical records per policies.
• Perform word processing and spreadsheet data entry.
• Perform charge entry and cash handling.
• Act as liaison between physician, patient and insurance for referrals/authorizations.
• Maintain regular attendance in line with policies and standards.
• Ensure compliance with policies and procedures.
• Participate in quality assurance activities.
• Maintain a clean, safe, organized office and assist billing as needed.

Skills

Typing 30 wpm

ICD & CPT knowledge

Medical office experience

Education

High School diploma or equivalent

Job description

Orlando Health Digestive Health Institute

Job Title: Front Office Assistant

Schedule Hours: Monday - Thursday 7:00am-4:00PM & Fridays 7am - 12pm

Department: New Tampa GI

Location: 14547 Bruce B Downs Blvd Tampa FL 33613

**possible travel to Wiregrass and Carrollwood locations**

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement – Up to 5% employer match on retirement contributions.

Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

What You Will Do

• Adheres and assures cmpliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
• Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
• Performs word processing and spreadsheet data.
• Performs charge entry and cash handling.
• Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Participates in Quality Assurance and Quality Indicator activities as assigned.
• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
• Maintains a clean, safe and organized office.
• Act as a Liaison to assist office billing service as requested.

Qualifications

Qualifications

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.
• Two (2) years’ experience in a medical office environment.

updated: 10/01/2026