Front Office Assistant - DHI / Zephyrhills

Florida Medical Clinic Orlando Health; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Medical Clinic Orlando Health is seeking a Medical Assistant to support ambulatory/physician office operations in the GI department. Responsibilities include patient registration, scheduling, and referrals, under supervision of managers and supervisors.

The role emphasizes accurate records, compliance, and excellent patient service. The position requires a high school diploma, 2 years of medical office experience, typing ~30 wpm, and knowledge of ICD/CPT codes.

Qualifications

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.
• Two (2) years’ experience in a medical office environment.

Responsibilities

• Registers patients and handles phone coverage and appointment scheduling.
• Files lab reports and medical records per policy.
• Manages referrals and authorizations between physician, patient and insurance.
• Performs data entry and cash handling as needed.
• Maintains regular attendance and complies with policy and safety standards.
• Acts as liaison to assist office billing service when requested.

Skills

Typing speed 30 wpm

ICD & CPT knowledge

Education

High School diploma or equivalent

Tools

Practice management system

Job description

Orlando Health Digestive Health Insitute

Orlando Health Digestive Health Insitute

Job Title Medical Assistant

Schedule Hours Monday - Thursday 800am - 500pm & Friday 700am - 12pm

Department GI

Location 38135 Market Square Drive ZH

Position Summary

The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement - Up to 5% employer match on retirement contributions.

Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

What You Will Do

• Adheres and assures cmpliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.


• Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.


• Performs word processing and spreadsheet data.


• Performs charge entry and cash handling.


• Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.


• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.


• Maintains compliance with all Orlando Health policies and procedures.


• Participates in Quality Assurance and Quality Indicator activities as assigned.


• Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.


• Maintains a clean, safe and organized office.


• Act as a Liaison to assist office billing service as requested.

Qualifications

• High School graduate or equivalent.


• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.


• Knowledge of ICD & CPT.


• Two (2) years’ experience in a medical office environment.

updated 10/09/2026