Front Office Assistant

Countryway Insurance Co.; Virginia (MN); On-site; USD 28,000 - 36,000; Full time

Job summary

Countryway Insurance Co. in Doswell, Virginia seeks an Entry Level guest services assistant to welcome guests, provide information, and answer calls. You will perform essential administrative tasks to support a smooth event experience.

Responsibilities include data entry, filing, mail handling, assisting with credentials and parking, and Lost and Found support. Basic HS diploma and customer service experience are required; shifts run during the State Fair, with a projected end date in early

Qualifications

• High school diploma or equivalent required.
• Customer service or administrative experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Greet and assist guests professionally.
• Answer and direct phone calls to the appropriate person.
• Perform administrative tasks including filing and data entry.
• Assist with mail, packages, and Lost and Found items.
• Support credentialing and parking logistics as needed.
• Maintain a clean, organized front office; travel on site when required.

Skills

Excellent communication

Multitasking

Organization

Teamwork

Customer focus

Proficiency in MS Word

Proficiency in MS Excel

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

LOCATION: Doswell, Virginia – State Fair of Virginia

REPORTS TO: Event Logistics Assistant

THE ROLE: This role supports guests and the administrative staff with critical information and the enhancement of the guest experience. It involves greeting and assisting guests, answering phone calls, and performing various administrative tasks.

PRIMARY DUTIES:

• Greet and assist guests in a professional and friendly manner
• Answer and direct phone calls to the appropriate individual
• Perform various administrative tasks such as filing, data entry and photocopying
• Assist with incoming and outgoing mail and packages
• Assist with Lost and Found items and people
• Maintain a clean and organized front office area
• Assist with credentials, parking, etc. preparation and distribution
• Monitor, issue, and receive handheld communication devices

ADDITIONAL DUTIES:

• At times, the position can involve tasks that require travel on the facility grounds such as delivering credentials, packages and or supporting event setup needs.
• Provide general support to other departments as needed

POSITION: Entry Level

The position will include some, but not necessarily all the above primary and additional duties. Responsibilities will be determined based upon candidate’s skill set and aptitude.

EDUCATIONAL & EXPERIENCE:

• High school diploma or equivalent
• Customer service or administrative experience

MINIMUM SKILL QUALIFICATIONS:

• Excellent oral and written communication skills
• Ability to multitask and prioritize tasks effectively
• Ability to work in a fast-paced environment
• Strong attention to detail and organizational skills
• Excellent problem solving and analytical skills.
• Proficiency in Microsoft Office Word and Excel
• Ability to work effectively in a team environment.
• Ability to work well with all levels of internal management and staff, as well as outside clients and vendors.
• Punctuality
• Ability to work multiple days in a row
• Applicant must be available September 25 – October 4, 2026

PHYSICAL DEMANDS:

• Ability to sit or stand for extended periods of time
• Ability to lift up to 25 pounds

WORKING CONDITIONS:

• Occasional outdoor environment
• Target hiring dates: August 3, 2026, August 10, 2026, August 17, 2026
• Schedule will be various shifts Monday-Friday between the hours of 9am – 5pm prior to the State Fair
• Schedule will include day, evening, and weekend shifts during the State Fair, September 25 – October 4, 2026
• Position will end on or around October 7, 2026 but will not exceed October 9, 2026.