Front Office Assistant

Rutland Regional Medical Center; Rutland (VT); On-site; USD 34,000 - 42,000; Full time

Job summary

Rutland Regional Medical Center is seeking an organized Clerical and Administrative Support team member for the Physical Medicine and Rehabilitation clinic. The role involves registering patients, handling front-desk inquiries, and ensuring accurate billing and appointment preparation.

The position emphasizes strong communication, reliable data entry, and coordination with clinical staff to maintain smooth patient flow and service quality.

Qualifications

• Excellent oral and written communication skills.
• Strong knowledge of basic computer skills.
• Moderate knowledge of Medical Terminology.

Responsibilities

• Register patients with complete demographic, insurance and clinical information.
• Explain visit information, arrivals, and required preparations to patients.
• Handle multiple incoming inquiries with professionalism and accuracy.
• Support clinical staff to ensure timely patient visits and efficient clinic flow.

Skills

Communication skills

Computer skills

Medical terminology

Education

High School diploma or equivalent

2 years secretarial or medical office training

Experience using computerized health information system

Job description

• Facility Rutland Regional Medical Center
• Department Physical Medicine and Rehabilitation (Physiatry)
• Job Category Clerical and Administrative Support
• Schedule - Shift - Hours Full-time - Day shift - Mon-fri, 8am-5pm with two half days or 1 day off per week

Provides integral first contact for all the clinic customers including patients, referring offices, physicians, and providers. Serves as the initial impression for many customers and is important to the organization’s customer service reputation. Responsible for key components of finical integrity of each patient encounter including registering patients with complete demographic, insurance, and clinical information to assure accurate records and timely billing for services rendered, providing accurate information regarding payments to the patients and collecting co-payments at point of service. Appropriately handles multiple incoming phone calls and face to face conversations from a variety of customers with high levels of integrity, triaging, and trouble shooting. Communicates with patients any pertinent visit information, such as when to arrive and any preparation for their clinic visits, diagnostic testing, or procedure. Helps clinical staff as needed and performs all the clerical duties necessary for patients to be seen within the clinic timely. Focus will always be on patient needs and efficient use of hospital resources.

• High School diploma or equivalent.
• 2 years secretarial experience or medical office training including 1 year patient or customer service experience.
• Experience using a computerized health information system.

Required Skills, Knowledge, and Abilities

• Excellent oral and written communication skills.
• Demonstrated strong knowledge of basic computer skills.
• Demonstrated moderate knowledge of Medical Terminology.

Department Psychiatric Services (Inpatient Unit)