Front Office Assistant

Talentify; Rutland (VT); On-site; USD 28,000 - 40,000; Full time

Job summary

Talentify is seeking a Medical Office Receptionist to be the first contact for clinic customers, performing patient registration, billing-related tasks, and coordination of visit information. The role emphasizes excellent communication and accurate data entry to support efficient patient care.

The position involves handling multiple inquiries, collecting co-pays, and supporting clinical staff with routine clerical duties to maintain smooth clinic operations.

Qualifications

• High School diploma or equivalent.
• 2 years secretarial experience or medical office training including 1 year patient or customer service experience.
• Experience using a computerized health information system.

Responsibilities

• Register patients with complete demographic, insurance, and clinical information to assure accurate records and timely billing for services rendered.
• Provide accurate information regarding payments to patients and collect co-payments at point of service.
• Handle multiple incoming calls and face-to-face conversations with patients and other customers with professionalism and integrity.
• Communicate visit information and prep requirements to patients.
• Assist clinical staff and perform clerical duties to ensure patients are seen promptly.

Skills

Excellent communication

Computer skills

Medical terminology

Education

High School diploma

Tools

Electronic Health Records (EHR)

Job description

Provides integral first contact for all the clinic customers including patients, referring offices, physicians, and providers. Serves as the initial impression for many customers and is important to the organization’s customer service reputation. Responsible for key components of finical integrity of each patient encounter including registering patients with complete demographic, insurance, and clinical information to assure accurate records and timely billing for services rendered, providing accurate information regarding payments to the patients and collecting co-payments at point of service. Appropriately handles multiple incoming phone calls and face to face conversations from a variety of customers with high levels of integrity, triaging, and trouble shooting. Communicates with patients any pertinent visit information, such as when to arrive and any preparation for their clinic visits, diagnostic testing, or procedure. Helps clinical staff as needed and performs all the clerical duties necessary for patients to be seen within the clinic timely. Focus will always be on patient needs and efficient use of hospital resources.

Minimum Education

• High School diploma or equivalent.

Minimum Work Experience

• 2 years secretarial experience or medical office training including 1 year patient or customer service experience.
• Experience using a computerized health information system.

Required Skills, Knowledge, and Abilities

• Excellent oral and written communication skills.
• Demonstrated strong knowledge of basic computer skills.
• Demonstrated moderate knowledge of Medical Terminology.

Pay Range: $19.97 - $29.09