Front Office Assistant

Talentify; Killington (VT); On-site; USD 28,000 - 40,000; Full time

Job summary

Talentify in Killington, VT, seeks a friendly medical receptionist to be the first point of contact for patients, referring offices, physicians, and providers. You will register patients with complete demographics, insurance, and clinical information to support accurate records and timely billing, collect co-pays, and answer calls and in-person inquiries with professionalism.

This role supports clinical staff and helps ensure efficient use of hospital resources, focusing on patient needs and

Qualifications

• High School diploma or equivalent required.
• 2 years secretarial experience or medical office training with 1 year patient/customer service.
• Experience using a computerized health information system.
• Excellent oral and written communication skills.
• Strong knowledge of basic computer skills.
• Moderate knowledge of Medical Terminology.

Responsibilities

• Register patients with complete demographic, insurance, and clinical information for accurate records and timely billing.
• Collect co-payments at point of service.
• Triaging and handling multiple calls and in-person inquiries with professionalism.
• Communicate with patients about visit information, preparations, and timing.

Skills

Excellent communication

Strong computer skills

Medical Terminology

Education

High School diploma

Tools

Health Information System

Job description

Provides integral first contact for all the clinic customers including patients, referring offices, physicians, and providers. Serves as the initial impression for many customers and is important to the organization’s customer service reputation. Responsible for key components of finical integrity of each patient encounter including registering patients with complete demographic, insurance, and clinical information to assure accurate records and timely billing for services rendered, providing accurate information regarding payments to the patients and collecting co-payments at point of service. Appropriately handles multiple incoming phone calls and face to face conversations from a variety of customers with high levels of integrity, triaging, and trouble shooting. Communicates with patients any pertinent visit information, such as when to arrive and any preparation for their clinic visits, diagnostic testing, or procedure. Helps clinical staff as needed and performs all the clerical duties necessary for patients to be seen within the clinic timely. Focus will always be on patient needs and efficient use of hospital resources.

Minimum Education

• High School diploma or equivalent.

Minimum Work Experience

• 2 years secretarial experience or medical office training including 1 year patient or customer service experience.
• Experience using a computerized health information system.

Required Skills, Knowledge, and Abilities

• Excellent oral and written communication skills.
• Demonstrated strong knowledge of basic computer skills.
• Demonstrated moderate knowledge of Medical Terminology.

Pay Range: $19.97 - $29.09

COMPETITIVE DIFFERENTIALS RATES

• $4.25 - Evenings
• $8.00 - Nights
• $4.75 - Weekends