Front Office Assistant

Rutland Regional Medical Center; Town of Vermont (WI); On-site; USD 20,664 - 27,552; Part time

Job summary

Rutland Regional Medical Center seeks a per diem clerical staff member for the Vermont Orthopaedic Clinic. This role is vital for providing first contact for patients, ensuring accurate patient information, and assisting clinical staff with clerical duties.

The ideal candidate should have a high school diploma and at least two years of secretarial experience, including customer service. Strong communication skills and basic computer literacy are essential for this position.

Qualifications

• 2 years secretarial experience or medical office training including 1 year patient or customer service experience.
• Experience using a computerized health information system.

Responsibilities

• Provide first contact for all clinic customers including patients and referring offices.
• Assist clinical staff and perform clerical duties for patient visits.
• Communicate important visit information to patients.

Skills

Excellent oral and written communication skills

Basic computer skills

Medical Terminology

Education

High School diploma or equivalent

Tools

Computerized health information system

Job description

• Facility Rutland Regional Medical Center
• Department Vermont Orthopaedic Clinic (Killington Medical Cli
• Job Category Clerical and Administrative Support
• Schedule - Shift - Hours Per diem (no committed hours and is not benefit el - Day shift - Sunday-saturday 8:30am-5pm

Provides integral first contact for all the clinic customers including patients, referring offices, physicians, and providers. Serves as the initial impression for many customers and is important to the organization’s customer service reputation. Responsible for key components of finical integrity of each patient encounter including registering patients with complete demographic, insurance, and clinical information to assure accurate records and timely billing for services rendered, providing accurate information regarding payments to the patients and collecting co-payments at point of service. Appropriately handles multiple incoming phone calls and face to face conversations from a variety of customers with high levels of integrity, triaging, and trouble shooting. Communicates with patients any pertinent visit information, such as when to arrive and preparation for their clinic visits, diagnostic testing, or procedure. Helps clinical staff as needed and performs all the clerical duties necessary for patients to be seen within the clinic timely. Focus will always be on patient needs and efficient use of hospital resources.

• High School diploma or equivalent.
• 2 years secretarial experience or medical office training including 1 year patient or customer service experience.
• Experience using a computerized health information system.

Required Skills, Knowledge, and Abilities

• Excellent oral and written communication skills.
• Demonstrated strong knowledge of basic computer skills.
• Demonstrated moderate knowledge of Medical Terminology.