Front Office Assistant

OSF HealthCare; Pontiac (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a Front Office Assistant who will be the first point of contact for patients and families. This role is crucial in creating a welcoming environment and requires excellent customer service skills. The Assistant will manage various reception and clerical tasks, ensuring smooth communication between patients, providers, and insurance companies. If you are passionate about helping others and thrive in a fast-paced environment, this opportunity is perfect for you. Join a team that values your contributions and supports your career growth while making a difference in the community.

Qualifications

• High School diploma or GED is required.
• Customer service experience is essential for this role.

Responsibilities

• Provide exceptional customer service to patients and families.
• Perform clerical duties including scheduling and registration.

Skills

Customer Service

Typing

Filing

Telephone Skills

Microsoft Applications

Education

High School or GED equivalent

Tools

Electronic Medical Records

Job description

Total Rewards

Your life - our Mission

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.14/hour. This is an Hourly position.

Overview

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person.

Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

1. Education: High School or GED equivalent
2. Customer service experience
3. Typing, filing, telephone skills
4. Basic Microsoft application proficiency
5. Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

1. Basic knowledge of medical terminology, ICD-10 and CPT codes
2. Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.