Front Office Assistant - Washington, Bridgeville, Canonsburg, and Carrick, PA

Crossroads; Washington (Washington County); On-site; USD 50,000 - 60,000; Full time

Job summary

Crossroads is seeking a Front Office Assistant to join their team in Washington, PA. This role involves providing excellent customer service, managing patient accounts, and supporting daily operations in a healthcare setting. Candidates should have a high school diploma and preferably some customer service experience, especially in fast-paced environments. The position offers a flexible schedule and various benefits, including medical insurance and paid leave.

Benefits

Medical, Dental, and Vision Insurance

PTO and various 401K options with matching

Continuing Education Allowance

Life Insurance and Disability coverage

Paid maternity/paternity leave

Calm app subscription for all employees

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred, especially in fast-paced environments.
• Healthcare or office administration experience is a plus.

Responsibilities

• Provide excellent customer service by checking in patients and receiving payments.
• Guide new patients through their intake process.
• Maintain financial records and reports.

Skills

Customer service

Communication

Organization

Education

High School Diploma or GED

Job description

Front Office Assistant - Washington, Bridgeville, Canonsburg, and Carrick, PA

Join us as a Front Office Assistant at Crossroads.

Position Overview

Crossroads Treatment Centers is an equal opportunity employer dedicated to diversity and inclusion. Since 2005, we have been leading in opioid use disorder treatment, providing accessible, evidence-based medication-assisted treatment (MAT). Our outpatient clinics across multiple states serve over 26,500 patients, aiming to prevent overdose deaths and promote long-term recovery.

Day in the Life

• Provide excellent customer service by checking in patients, receiving payments, and supporting daily operations.
• Maintain a friendly, professional attitude and offer a high-quality experience.
• Guide new patients through their intake process.
• Collect urine and saliva samples for drug screens as needed.
• Maintain financial records and reports.
• Coordinate with medical staff for patient intake.
• Support clerical and logistical tasks.
• Manage patient accounts and financial responsibilities.

Requirements

• High School Diploma or GED required.
• Customer service experience preferred, especially in fast-paced environments.
• Healthcare, addiction medicine, or office administration experience is a plus.
• Lived addiction experience is advantageous.

Schedule & Travel

• Locations include Washington, Bridgeville, Canonsburg, and Carrick, PA, with travel between sites.
• Flexible schedule including some evenings and weekends.

Benefits

• Impact lives daily.
• Comprehensive training for newcomers.
• Mileage reimbursement (matching IRS rate).
• Community events promoting belonging and education.
• Opportunity to save lives every day.

Additional Benefits

• Medical, Dental, and Vision Insurance.
• PTO and various 401K options with matching.
• Continuing Education Allowance.
• Life Insurance and Disability coverage.
• Paid maternity/paternity leave and mental health days.
• Calm app subscription for all employees.

Position Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Medical Practices

Referrals can increase your chances of interviewing at Crossroads. Stay informed about new Front Office Assistant opportunities in Washington, PA. Past postings include roles in Bridgeville and Pittsburgh, PA, with salaries ranging from $50,000 to $60,000.