Front Office Assistant

OSF HealthCare; Peoria (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant in Peoria, IL. You will be the face of the office, delivering patient-centric service and handling reception, scheduling and registration tasks in a busy medical practice.

You will work with patients, families, providers and insurance companies to ensure smooth processes, including co-pays and appointment coordination, in a role that emphasizes accuracy and a friendly customer-focused approach.

Qualifications

• High school diploma or GED required.
• Experience in customer service.
• Typing, filing and telephone skills required.
• Basic proficiency with Microsoft Office applications.
• Excellent customer service skills are required.

Responsibilities

• Greet patients and families and provide a friendly, professional front-desk experience.
• Schedule and register patients, coordinate appointments and procedures.
• Handle incoming and outgoing patient calls and assist with insurance questions.
• Assist with co-pay collection and basic front-office duties.
• Collaborate with providers and office staff to meet patient needs.

Skills

Customer service

Typing

Filing

Telephone skills

Excellent customer service

Education

High school or GED

Tools

Microsoft Office

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Peoria,IL

Monday-Thursday 8:30-6:00

36 hours a week

POSITION SUMMARY: The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education - High school or GED equivalent
• Customer service experience.
• Typing, filing, telephone skills
• Basic Microsoft application basic proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes Other skills/knowledge -
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.