Front Office Assistant Cardiovascular Institute

OSF HealthCare; Rockford (IL); On-site; USD 24,000 - 27,000; Full time

Job summary

OSF HealthCare is seeking a Front Office Assistant to deliver warm, patient-centered service at our Rockford location. You will greet patients, schedule appointments, collect co-pays, and coordinate with providers and insurance companies to ensure smooth visits.

The role emphasizes teamwork, accuracy, and friendly communication, with duties spanning reception, data entry, and patient inquiries. High school diploma and solid customer service skills are required; medical terminology knowledge is a

Qualifications

• Education: High School or GED equivalent.
• Customer service experience.
• Typing, filing, telephone skills.
• Basic Microsoft applications proficiency.
• Excellent Customer Service skills.

Responsibilities

• Greet patients and families and perform reception/clerical duties.
• Schedule appointments and coordinate with providers and insurance.
• Assist with co-pay collection and data entry.
• Communicate with insurance companies to determine patient benefits and prior-authorizations.
• Respond to patient inquiries and help maintain a patient-first environment.

Skills

Customer service experience

Typing

Filing

Telephone skills

Basic Microsoft applications

Excellent Customer Service skills

Education

High School or GED equivalent

Tools

Microsoft Office

Electronic Medical Records

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF’s services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent


• Customer service experience


• Typing, filing, telephone skills


• Basic Microsoft application proficiency


• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes


• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.