Patient Access Associate

OSF HealthCare; Peoria (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare is seeking a Patient Access Associate to ensure complete and accurate patient records, including demographics and insurance coverage, and to determine financial responsibilities during the facility visit.

The onsite Float position serves nearby OSF locations in the Peoria area, requiring strong customer service, problem solving, and communication skills to support patients and families throughout the registration and billing process.

Qualifications

• Education: High school diploma or GED.
• Experience: One year in an office clerical setting or customer service environment.
• Other skills/knowledge: Working knowledge of Microsoft Office applications and website navigation. Problem solving, conflict management, time management, and good oral and written communication skills. Required to complete role-specific revenue cycle training within 12 months.

Responsibilities

• The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, including demographics, insurance coverage, guarantor information, and registration accuracy.
• Deliver excellent patient service over the phone or in person and clearly communicate services and financial responsibilities to patients and families.

Skills

Customer service

Communication

Time management

Problem solving

Conflict management

Education

High school diploma or GED

Tools

Microsoft Office

Website navigation

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This is an onsite Float position to nearby OSF locations in the Peoria area

POSITION SUMMARY

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS

• Education: High school diploma or GED
• Experience: One year in an office clerical setting or customer service environment.
• Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation. Problem solving, conflict management, time management, good oral and written communication skills. Required to complete all role specific revenue cycle training and certification within 12 months.

PREFERRED QUALIFICATIONS

• Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting.
• Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology.

OSF HealthCare is an Equal Opportunity Employer