Front Office Assistant

Drdenniswells; Newark (OH); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off (PTO)

401(k) Retirement Plan

Health and Vision Insurance

Employer-Paid Dental Insurance

Life Insurance

Care.com Membership

Employee Assistance Program

Supplemental Coverage (Disability, Critical Illness, Accident)

Paid Scrub Allowance

Career Growth and Development Opportunities

Job summary

Drdenniswells in Newark, Ohio, is seeking a Front Office Associate to enhance our patient experience. The role involves scheduling, managing insurance, and assisting patients with all aspects of their dental care. Ideal candidates will have a background in customer service, with dental office experience being a plus. Join our compassionate team and enjoy perks like paid holidays, 401(k), and health insurance. We prioritize creating a welcoming environment for our patients and staff.

Qualifications

• Experience in customer service is essential.
• Dental office experience is preferred.

Responsibilities

• Build and maintain productive schedules for doctors and hygienists.
• Verify insurance coverage and fee schedules.
• Complete pre-authorizations and referrals for patients.
• Assist patients in understanding their treatment plans.
• Manage patient check-in and maintain records.
• Ensure smooth office operations.

Skills

Customer service experience

Dental office experience

Job description

While a general dentist provides oral care support that meets the needs of most patients, there are times when specialized treatment from a periodontist is necessary. Periodontists specialize in diagnosing, treating, and preventing periodontal disease. While general dentists can support the health of your gums through regular cleanings and/or scaling and root planning procedures, patients who have more advanced gum disease may need the support of a periodontist. Periodontists can provide a wide range of treatments, but specialize in diagnosing and treating gum disease, providing cosmetic support, and placing, maintaining, and repairing dental implants. We are proud to provide a state-of-the-art facility for the highest quality dental care available. It is one of our top priorities to protect the well-being of our valued patients. For this reason, our office meets and surpasses all OSHA (Occupational Safety and Health Administration) and CDC (Center for Disease Control) standards. We are confident that you will feel right at home in our office as we welcome all patients as if they were family.

To learn more about our office, check out our website here: newarkperiodontics.com

Our dental front office associates are the heart of our practice – they are the first and last impressions made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:

• Paid Holidays and Paid Time Off (PTO)
• 401(k) Retirement Plan
• Health and Vision Insurance
• Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
• Supplemental Coverage (Disability, Critical Illness, Accident)
• Paid Scrub Allowance
• Career Growth and Development Opportunities

Compensation

Starting at $22/Hour

Key Responsibilities

• Build and maintain productive schedules for our doctors and hygienists
• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
• Assist patients with understanding their treatment plan and increase dental case acceptance
• Assist with patient check‑in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary

Qualifications

• Customer service experience
• Dental office experience (preferred)

Additional Information

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.