Front Office Assistant

Drdenniswells; Columbus (OH); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Paid Holidays and Paid Time Off (PTO)

401(k) Retirement Plan

Health and Vision Insurance

Employer-Paid Dental Insurance

Life Insurance

Care.com Membership

Employee Assistance Program

Supplemental Coverage (Disability, Critical Illness, Accident)

Paid Scrub Allowance

Career Growth and Development Opportunities

Job summary

Drdenniswells in Columbus, Ohio is seeking a Front Office / Hygiene Coordinator to enhance patient experience by delivering exceptional service and managing hygiene schedules efficiently. The ideal candidate is detail-oriented, proactive, and possesses strong communication skills, managing multiple tasks in a fast-paced environment.

This role is vital in ensuring the smooth running of office operations, including insurance management and patient interaction, contributing to a supportive and collaborative workplace.

Qualifications

• Proven customer service skills in a fast-paced environment.
• Experience in a dental office preferred for managing patient interactions.

Responsibilities

• Build and maintain productive schedules for doctors and hygienists.
• Verify insurance coverage and complete necessary documentation.
• Assist patients with understanding treatment plans.

Skills

Customer service experience

Dental office experience

Job description

Who We Are Looking For

We are looking for an experienced, dependable, and patient-focused Front Office / Hygiene Coordinator who takes pride in delivering exceptional customer service and supporting a smooth, efficient schedule.

Our ideal candidate naturally leads with warmth and professionalism. They are confident managing insurance verification, patient forms, and technology-based check-in systems, while maintaining accuracy and attention to detail.

This person is highly organized and proactive, with a strong ability to manage hygiene schedules, fill open appointments, and support recare systems through thoughtful and consistent patient outreach. They are comfortable making outbound calls and understand how important follow-up is in maintaining continuity of care.

We are seeking someone who can multitask, pivot quickly, and stay focused in a fast-paced environment. Schedule changes, provider preferences, and evolving patient needs do not overwhelm them — instead, they adapt with calm efficiency and a positive attitude.

Strong communication skills are essential. This role requires professional phone etiquette, timely email management, and clear documentation handling to keep the office running smoothly behind the scenes.

Most importantly, we want a team member who embraces our core values, shows up with optimism, and believes in continuous learning and growth. They welcome change, take initiative, and choose to have only good and great days — contributing to a collaborative, supportive workplace where patients feel genuinely cared for.

If you are detail-oriented, service-driven, and energized by being an integral part of a compassionate dental team, we would love to meet you.

To learn more about our office, check out our website here: https://hoffmandentaloffice.com/about/

By joining our team, you will have:

• Paid Holidays and Paid Time Off (PTO)
• 401(k) Retirement Plan
• Health and Vision Insurance
• Employer-Paid Dental Insurance, Life Insurance, Care.com Membership & Employee Assistance Program
• Supplemental Coverage (Disability, Critical Illness, Accident)
• Paid Scrub Allowance
• Career Growth and Development Opportunities

Compensation

Starting at $23/hr

Key Responsibilities

• Buildandmaintainproductive schedulesfor our doctors and hygienists
• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
• Complete pre-authorizations and referrals asappropriate forpatients; gather all necessary information for claim processing
• Coordinate financial agreementsand consent formsfor the patient'sfinancial responsibilityof dental treatment
• Assistpatients with understandingtheir treatment plan and increase dental case acceptance
• Assistwith patient check-in, registration, andmaintainpatient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
• Ensure efficient office operations, including distribution/response to mail,scheduling,answeringand returning of phone calls,responding to patient billing inquiries,and direction of workflow as necessary

Qualifications

• Customer service experience
• Dental office experienced (preferred)

Additional Information

We provideequal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.