Front Office Assistant

Amplifon; Frisco (TX); On-site; Full time

Job summary

Join a forward-thinking company as a Client Care Coordinator, where you'll play a vital role in enhancing customer experiences in the hearing care industry. This position offers the chance to manage customer journeys, support store operations, and contribute to sales efforts, all while receiving continuous training and development. With a focus on work-life balance and a supportive team environment, this role is perfect for those passionate about making a difference in people's lives. Enjoy competitive pay, health benefits, and a culture that values diversity and community involvement. Be part of a mission-driven organization that is dedicated to helping individuals rediscover the joy of sound.

Benefits

Health Insurance

401K with Employer Match

Paid Time Off

Paid Holidays

Volunteer Time Off

Life Insurance

Health Savings Account

Continuous Training and Development

Qualifications

• High school diploma required; experience in customer service and administration preferred.
• 2+ years in direct customer support and appointment setting.

Responsibilities

• Manage customer journey and provide high-quality experiences.
• Support store operations and contribute to retail sales process.

Skills

Customer Service

Administrative Skills

Appointment Setting

Communication Skills

Sales Motivation

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Customer Database Management

Job description

Miracle-Ear, part of Amplifon, the global leader in retail hearing solutions, is expanding its team of Client Care Coordinators. We are seeking passionate, driven individuals who are committed to making a difference every day. By joining Miracle-Ear, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound.

At Miracle-Ear, we believe that people are the most important component of our success. Through a commitment to continuous training and professional development, we empower our people to build rewarding careers and become leaders in the industry. You’ll be at the forefront of hearing care, providing the exceptional customer experience Miracle-Ear is known for, while growing alongside a supportive and innovative team.

Responsibilities:

Manage the customer journey by:

1. Supporting the customer intake process, setting appointment expectations, and delivering a high-quality customer experience throughout.
2. Performing effective schedule management through coordinating, screening, and confirming appointments, engaging with customers both over the phone and in-person.
3. Driving customer appointments to support store performance by making outbound calls to potential and existing customers.

Support store administration and operations through:

1. Monitoring inventory, assisting in billing/invoicing, answering customer inquiries, and supporting walk-ins.
2. Ensuring data accuracy and privacy by maintaining the customer database, updating office records, and remaining compliant with all protected customer healthcare data.

Contribute to the retail sales process by:

1. Partnering with the Hearing Care Professional to engage in marketing efforts, office promotions, and social media initiatives, providing post-event administrative follow-up.
2. Preparing customer appointments and engaging in the sale of hearing aid accessories.
3. Providing routine after-care services, including troubleshooting, cleaning, and maintaining hearing aid devices.

All recruiting efforts are handled by our regional team out of Waco, Texas, and applications must be submitted electronically. For compliance reasons, we do not accept hard-copy applications. As a healthcare organization, we kindly ask that you do not contact or visit the local Miracle-Ear store so that our team can prioritize customer confidentiality.

Qualifications:

1. High school diploma or equivalent
2. Administrative, reception, or customer service background
3. Experience working in a healthcare setting is preferred
4. 2+ years of administrative experience in a professional setting
5. 2+ years in a direct customer support role
6. 2+ years of experience with appointment setting and customer database management
7. Comfortable handling inbound & outbound calls
8. Motivated to help drive sales goals
9. Proficient in Microsoft Office and Windows

What We Offer:

1. $18.50/hour + monthly bonus opportunity
2. Work-life balance, hours are M-F, 8:30am-5pm
3. Continuous training, development & support
4. Health Insurance – Medical, Dental, Vision
5. Life insurance, Health Savings Account, 401K with employer match
6. Paid Time Off, Paid Holidays, Volunteer Time Off

About us:

For over 75 years, Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. With 1,500 franchised and corporately owned retail clinics across the United States, we’ve developed a deep understanding of how to care for customer needs and take pride in improving every customer's quality of life.

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.

Our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating nearly 10,000 clinics in 29 countries worldwide. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process, and we will work with you to meet your accessibility needs.