Remote Front Office Medical Assistant

SARL ARTILEC; Vermillion (SD); Remote; Full time

Job summary

A leading healthcare provider is seeking a Front Office Assistant to be the first point of contact for patients and staff. This role involves administrative tasks such as patient check-in, scheduling appointments, and verifying insurance coverage. The ideal candidate will have strong customer service skills and the ability to work in a fast-paced environment. A comprehensive benefits package is offered, including medical, dental, and retirement plans.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Disability Insurance

Life Insurance

Flexible Spending

Training Programs

Paid Holidays

Vacation Days

Qualifications

• At least one year in an administrative role.
• Knowledge of healthcare office concepts and insurance verification procedures.

Responsibilities

• Responsible for opening front office and all duties associated with this function.
• Welcome, greet, and assist patients in a courteous and professional manner.
• Schedule patient appointments accurately and efficiently.

Skills

Customer Service

Verbal Communication

Written Communication

Problem Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

3 days ago Be among the first 25 applicants

DISCLAIMER: DO NOT APPLY IF YOU DON'T RESIDE IN THE UNITED STATES

DO NOT APPLY IF YOU ARE NOT LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES OF AMERICA

Location: Remote

Est. Hourly Salary: $27.00 - $35.00

Job Type: Full-time/Part-time/Contract

Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check-in.

Duties And Responsibilities

• Responsible for opening front office and all duties associated with this function.
• Welcome, greet, and assist patients in a courteous and professional manner.
• Schedule patient appointments accurately and efficiently utilizing the computer system.
• Verify and ensure completeness of patient registration documentation. Enter patient data into the electronic medical system.
• Review and verify patient insurance coverage using online resources.
• Explain payment options, including sliding scale fees, Medicare, Medicaid, and other assistance programs.
• Run Vital Interaction reports and follow up on appointments needing confirmation and no-shows.
• Work closely with clinical teams to ensure smooth patient flow and reduce cycle time.
• Assist with closing gaps in care by notifying patients of upcoming services.
• Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
• Document and communicate patient concerns to leadership.
• Work assigned hours and as needed outside scheduled hours, including weekends.
• Participate in meetings and training; adhere to policies and procedures.
• Maintain confidentiality of all patient and company information, adhering to HIPAA guidelines.
• Perform duties ethically in line with the I Promise statement.
• Perform other related duties as assigned.

Knowledge/Skills/Abilities

Knowledge of:

• Healthcare office concepts, practices, policies, procedures
• Insurance verification procedures
• Microsoft Office (Word, Excel, Outlook)
• HIPAA and Joint Commission regulations

Skills in:

• Providing exceptional customer service
• Verbal and written communication, including telephone and email etiquette
• Working independently and in teams in a fast-paced environment
• Effective problem-solving techniques

Abilities:

• Work in a self-directed, organized manner
• Multitask with attention to detail and accuracy
• Present information clearly and accurately
• Adapt to change with flexibility
• Build effective relationships internally and externally
• Maintain confidentiality

Qualifications

Minimum Education: High School Diploma or Equivalent

Minimum Experience: At least one year in an administrative role

Benefits

We offer a comprehensive benefits package including medical, dental, vision, flexible spending, retirement plan, disability insurance, legal plan, dependent care, life insurance, pet insurance, HRA, training programs, and more. Eligible employees also have access to federal/public student loan forgiveness, career growth opportunities, and employee perks.

Additional leave includes 5 personal days, 10-20 vacation days, 12 sick days, and 12 paid holidays annually.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Construction

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