Front Office Assistant

Ivy Fertility; Frisco (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in the medical field is looking for a dedicated Front Office Assistant to join their team. This entry-level position offers a unique opportunity to contribute to patient care and office efficiency. As a key player in the front office, you will manage patient appointments, maintain confidential records, and ensure smooth operations. If you thrive in a fast-paced environment and have a passion for customer service, this role is perfect for you. Join a team that values organization and professionalism while making a positive impact on patients' experiences.

Qualifications

• Strong knowledge of medical terminology and insurance practices.
• Ability to multitask in a fast-paced environment with attention to detail.

Responsibilities

• Schedule patient appointments and communicate effectively with patients.
• Maintain patient confidentiality and ensure organization of the front office.

Skills

Communication Skills

Customer Service Skills

Organizational Skills

Attention to Detail

Multitasking

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Phone Systems

Job description

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Job Description

We are seeking a highly organized and detail-oriented individual to join our team as a Front Office Coordinator and scheduler. In this position, you will be responsible for various clinical and administrative responsibilities while ensuring efficient and professional customer service to our patients.

Supervision

Supervisor: Front Office Coordinator

Supervisory Responsibilities: None

Major Responsibilities/Tasks

• Answer and screen telephone calls courteously
• Schedule patient appointments and procedures according to established policies and procedures
• Communicate effectively with patients regarding reproductive medicine
• Obtain accurate demographic and insurance information from patients
• Check patients in and out, explain benefits, collect co-payments, unpaid balances, and complete patient intake paperwork
• Process and post charges daily
• Verify account balances and inform patients about unpaid balances
• Obtain prior authorization for surgical procedures and treatments
• Follow up with insurance companies and internal departments to ensure requirements are met
• Create and update patient charts, document records, and maintain proper order
• Prepare patient charts in advance and complete them after appointments
• Enter data for office visits, consults, and surgeries, including ICD-10 and CPT coding
• Maintain files and records confidentially
• Ensure organization and efficiency of the front office
• Maintain patient confidentiality in accordance with HIPAA laws
• Perform other related duties as assigned

Qualifications

• High school diploma or equivalent
• Dependable and reliable transportation
• Proficient in phone systems and office equipment
• Strong knowledge of computer systems, especially Microsoft Excel and Word
• Knowledge of medical terminology and insurance practices
• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Previous experience in a medical office setting
• Basic arithmetic skills for calculations and reconciliations
• Knowledge of HIPAA Law

If you are highly motivated with excellent organizational skills and a passion for customer service, we encourage you to apply! Join our team and contribute to delivering exceptional service to our clients.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Medical Practices