Front Office Assistant - Southlake

MONKEY MOUTHS, LLC; Southlake (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in medical practices is seeking a dedicated Front Office Assistant to join their team in Southlake. This entry-level position focuses on providing exceptional customer service, supporting families with appointment management, and ensuring a welcoming clinic environment. The ideal candidate will thrive in a collaborative atmosphere, interacting with therapists and administrative staff to uphold the company's mission of excellence and compassion. If you are passionate about making a positive impact and enjoy working in a team-oriented setting, this role offers a fantastic opportunity to contribute to a thriving clinic.

Qualifications

• Strong customer service skills to greet families and answer phones.
• Ability to assist with scheduling and maintain company standards.

Responsibilities

• Greet families and assist with appointment scheduling.
• Communicate with departments for information gathering.
• Maintain cleanliness and follow company policies.

Skills

Customer Service

Scheduling

Communication

Microsoft Outlook

Education

High School Diploma

Tools

Practice Perfect

Job description

Join to apply for the Front Office Assistant - Southlake role at MONKEY MOUTHS, LLC.

At Monkey Mouths, our Mission is to Love Others Well. We strive for excellence in everything we do. By focusing on “Family First”, providing exceptional care, and fostering teams driven by integrity, respect, and compassion, we aim to achieve the best possible outcomes in all situations. Your positive contribution to our culture is what allows our clinics to thrive.

Responsibilities

• Greet families at the front window and answer phones with care.
• Assist families and therapists with scheduling, rescheduling, and canceling appointments using Practice Perfect.
• Maintain company standards by enforcing attendance policies.
• Communicate with other departments to gather information (authorizations, scheduling, billing, etc.).
• Use various websites and portals to obtain insurance information for families.
• Enter & upload accurate evaluation information in Practice Perfect.
• Collaborate with team members including Speech Therapists, Occupational Therapists, Audiology, and Administrative Staff.
• Attend trainings and meetings as directed by your Clinical Director, Supervisor, or Company Owner.
• Communicate actively via email through Microsoft Outlook.
• Use our payroll system to report time worked and request time off.
• Keep clinics neat and tidy.
• Follow all company Policies & Procedures.
• Perform other projects and responsibilities as assigned by your supervisor.

Physical Requirements

• Lift at least 30lbs.
• Read small print.
• Interact verbally with children, caregivers, and the public.
• Type on a keyboard.
• Answer telephones.
• Sweep/mop and perform general cleaning duties.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Medical Practices