Front Office Assistant - Southlake

Monkey Mouths; Southlake (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Front Office staff member to join their compassionate team. This role emphasizes exceptional customer service and effective communication with families and therapists. You will assist with scheduling appointments and maintaining a welcoming environment in the clinic. The ideal candidate will thrive in a supportive atmosphere, contributing positively to the company culture while ensuring operational excellence. If you are passionate about helping others and ready to take on new challenges, this opportunity is perfect for you.

Qualifications

• Experience in customer service and scheduling appointments.
• Ability to communicate effectively with families and team members.

Responsibilities

• Greet families and answer phones with care.
• Assist with scheduling and maintain company standards.

Skills

Customer Service

Scheduling

Communication

Microsoft Outlook

Education

High School Diploma

Tools

Practice Perfect

Payroll System

Job description

Are you ready for new challenges and new opportunities?

Join our team!

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At Monkey Mouths, our Mission is to Love Others Well. We strive for excellence in everything we do. By focusing on “Family First”, providing exceptional care, and fostering teams driven by integrity, respect, and compassion, we can achieve the best possible outcomes in all situations. Your positive contribution to our culture is what allows our clinics to thrive.

Administrative Duties:

1. As Front Office staff, you will:
2. Greet families at the front window and answer phones with care.
3. Assist families and therapists with scheduling, rescheduling, and canceling appointments using Practice Perfect.
4. Maintain company standards by enforcing our attendance policies.
5. Communicate effectively with other departments to gather information (authorizations, scheduling, billing, etc.).
6. Utilize various websites and portals to obtain insurance information for families.
7. Collaborate with team members including Speech Therapists, Occupational Therapists, Audiologists, and Administrative Staff.
8. Attend trainings and meetings set by your Clinical Director, Supervisor, or Company Owner.
9. Communicate actively via email through Microsoft Outlook.
10. Use our payroll system to report hours worked and request time off.
11. Keep clinics neat and tidy.
12. Abide by all company Policies & Procedures.
13. Assume other projects and responsibilities as assigned by your supervisor.

Physical Requirements:

1. Must be able to lift at least 30 lbs.
2. Must be able to read small print.
3. Must be able to interact verbally with children, caregivers, and the public.
4. Must be able to type on a keyboard.
5. Must be able to answer telephones.
6. Must be able to sweep/mop and perform general cleaning duties.