Remote Front Office Medical Assistant

SARL ARTILEC; Santa Rosa Beach (FL); Remote; Full time

Job summary

A leading healthcare provider is seeking a Front Office Assistant to be the first point of contact for patients. This role involves administrative tasks, ensuring smooth patient flow, and maintaining confidentiality. The ideal candidate will have strong customer service skills and experience in a healthcare setting. A comprehensive benefits package is offered, including medical, dental, and paid time off. This is an entry-level position with opportunities for growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending

403(b) Plan

Disability Insurance

Life Insurance

Pet Insurance

Training Programs

Paid Time Off

Qualifications

• At least one year in an administrative role.

Responsibilities

• Responsible for opening front office and all duties associated with this function.
• Welcome, greet, and assist patients in a courteous and professional manner.
• Verify and enter patient data into the electronic medical system.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

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DISCLAIMER: DO NOT APPLY IF YOU DON'T RESIDE IN THE UNITED STATES

DO NOT APPLY IF YOU ARE NOT LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES OF AMERICA

Location: Remote

Est. Hourly Salary: $27.00 - $35.00

Job Type: Full-time/Part-time/Contract

Responsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check-in.

Duties And Responsibilities

1. Responsible for opening front office and all duties associated with this function.
2. Welcome, greet, and assist patients in a courteous and professional manner.
3. As directed, schedule patient appointments accurately and efficiently utilizing the computer system.
4. Verify and ensure completeness of patient registration documentation. Verify and enter patient data into the electronic medical system.
5. Review and verify patient coverage of insurance information using online resources.
6. Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
7. As directed, responsible for running Vital Interaction reports and following up on appointments needing to be confirmed and no-shows.
8. Work closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time.
9. Assist with closing gaps in care by notifying patients of services due.
10. Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
11. Accurately document and communicate patient concerns to the site triad leadership team.
12. Work assigned hours and as needed outside regular hours, including weekends.
13. Participate in meetings and trainings; adhere to all company policies and procedures.
14. Maintain confidentiality of all patient, clinical, and company information, adhering to HIPAA guidelines.
15. Perform all duties ethically in line with the I Promise statement.
16. Perform other job-related duties as assigned.

Knowledge/Skills/Abilities
Knowledge of

• Healthcare office concepts, practices, policies, and procedures
• Insurance verification procedures
• Microsoft Office Applications (Word, Excel, Outlook)
• HIPAA and Joint Commission guidelines and regulations

Skilled in

• Providing exceptional customer service
• Verbal and written communication, including telephone and email etiquette
• Working independently in a fast-paced environment and as part of a team
• Effective problem-solving techniques

Ability to

• Work in a self-directed, organized manner
• Multitask while maintaining attention to detail and accuracy
• Present information clearly and accurately
• Adapt to change with flexibility and ingenuity
• Develop and maintain effective relationships across various organizational levels and with external customers
• Maintain confidentiality

Qualifications
MINIMUM EDUCATION: High School Diploma or Equivalent
MINIMUM EXPERIENCE: At least one year in an administrative role.
Benefits
We offer a comprehensive benefits package including medical, dental, vision, flexible spending, 403(b), disability insurance, legal plans, dependent care, life insurance, pet insurance, HRA, training programs, and more.
Additional time off includes 5 personal days, 10-20 vacation days, 12 sick days, and 12 paid holidays annually.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Construction

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