Front Office Assistant

MB2 Dental; Fargo (ND); On-site; USD 40,000 - 55,000; Full time

Job summary

Dakota Smiles is seeking a friendly, dependable Patient Care Coordinator to guide patients from check-in to checkout and support the clinical team in daily operations. You will welcome patients, answer calls, schedule appointments, verify insurance, explain costs, and help coordinate treatment plans with care and empathy.

Ideal candidates will excel in customer service, keep accurate records, and work well in a team. Dental front office experience is preferred; training is provided.

Qualifications

• Experience in customer service and clear communication.
• Ability to manage multiple tasks with accuracy.
• Comfort with dental front office workflows is a plus.

Responsibilities

• Welcome patients and help with check-in and check-out.
• Answer phone calls, schedule appointments, and respond to patient questions.
• Help keep the schedule full by confirming appointments and filling openings.
• Verify insurance benefits and maintain accurate patient information.
• Review treatment plans with patients, explain estimated costs, and coordinate appointments.
• Collect payments and help patients understand their estimated financial responsibility.
• Work closely with the clinical team to keep the day running smoothly.

Skills

Customer service

Communication skills

Attention to detail

Team player

Dental front office

Computer software familiarity

Tools

Dental software

Job description

Patient Care Coordinator | Dakota Smiles

Dakota Smiles is looking for a friendly, dependable, and organized Patient Care Coordinator! This role is a key part of our patients’ experience, from the first phone call to checking out after an appointment.

We’re looking for someone who enjoys helping people, communicates clearly, and manages multiple priorities while maintaining a welcoming, positive attitude.

What you’ll do

• Welcome patients and help with check-in and check-out.
• Answer phone calls, schedule appointments, and respond to patient questions.
• Help keep the schedule full by confirming appointments and filling openings.
• Verify insurance benefits and maintain accurate patient information.
• Review treatment plans with patients, explain estimated costs, and help coordinate appointments.
• Collect payments and help patients understand their estimated financial responsibility.
• Work closely with the clinical team to keep the day running smoothly.

What we’re looking for

• Strong customer service and communication skills.
• Attention to detail and dependable follow-through.
• A team player who takes initiative and is willing to learn.
• Comfort using computers and learning dental software.
• Previous dental front office experience is preferred.

Interested in joining Dakota Smiles? Apply with your resume. We’d love to meet you!

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