Dental Front Desk Coordinator: Patient Care & Growth

Colonial Group; Nashville (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Team-oriented environment

Impactful work

Mentorship with dentists

Training & onboarding

Job summary

Affordable Dentures & Implants is seeking a friendly Dental Front Desk Coordinator to be the first contact for patients and support a fast-paced dental practice. In this role you will welcome patients, check in/out, schedule appointments, handle inquiries, verify insurance, and assist the clinical team as needed.

Strong communication and organization are essential. Experience with Dentrix and CareCredit is preferred, and you will undergo comprehensive training to ensure exemplary patient

Qualifications

• 2+ years of dental front office experience
• Experience scheduling patients in a dental practice
• Experience using Dentrix preferred
• CareCredit experience preferred
• Knowledge of dental terminology, treatment planning, and patient scheduling
• Experience managing full dental insurance processes including verification, benefits, claims and patient financial communication
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced dental office
• Chairside assisting experience is a plus, not required

Responsibilities

• Welcome patients with professionalism and compassion and create a positive first impression
• Check patients in and out while maintaining efficient flow
• Schedule, confirm, and coordinate appointments
• Answer calls and respond to inquiries re treatment, scheduling, pricing, financing, and policies
• Verify and maintain patient records using Dentrix
• Process payments, collect balances, and reconcile daily transactions
• Discuss financing options such as CareCredit when appropriate
• Assist patients with insurance documentation and claims information
• Maintain accurate patient records and documentation
• Follow up with prospective patients and encourage scheduling
• Order and maintain office supplies and administrative materials
• Support office operations with reports and paperwork
• Maintain a clean, welcoming reception area
• Provide chairside assistance to clinical team when needed
• Perform additional duties to support practice success

Skills

Customer service

Communication

Organizational skills

Multitasking

Team player

Tools

Dentrix

CareCredit

Job description

Affordable Dentures & Implants is seeking a friendly Dental Front Desk Coordinator to be the first contact for patients and support a fast-paced dental practice. In this role you will welcome patients, check in/out, schedule appointments, handle inquiries, verify insurance, and assist the clinical team as needed.

Strong communication and organization are essential. Experience with Dentrix and CareCredit is preferred, and you will undergo comprehensive training to ensure exemplary patient