Dental Front Office Coordinator: Elevate Patient Care

Colonial Group; Sioux City (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Affordable Dentures & Implants-Sioux City is seeking an experienced Dental Front Office Coordinator to be the first point of contact for patients. You will support dentists, dental assistants, and the on-site lab team while delivering an exceptional patient experience.

Responsibilities include scheduling, insurance verification, presenting treatment plans, collecting payments, and maintaining accurate records in a fast-paced dental practice in Sioux City.

Qualifications

• High school diploma or equivalent required.
• Experience in a dental office or healthcare setting preferred.
• Experience in treatment coordination and patient scheduling.
• Knowledge of dental insurance verification and predeterminations.
• Experience with dental practice management software (Dentrix preferred).

Responsibilities

• Welcome patients and provide a warm, professional first impression.
• Manage patient check-in, check-out, appointment scheduling, confirmations, and recalls.
• Verify dental insurance benefits, eligibility, and pre-authorizations when applicable.
• Prepare and review dental treatment plans with patients.
• Explain treatment recommendations, estimated patient financial responsibility, and financing options.
• Collect co-pays, payments, and outstanding balances while maintaining accurate financial records.
• Maintain accounts receivable and assist with patient billing and collections.
• Answer multi-line phones and respond to patient questions regarding appointments, treatment, insurance, and payments.
• Maintain electronic dental records, patient charts, consent forms, and HIPAA-compliant documentation.
• Coordinate communication between patients, dentists, dental assistants, and laboratory staff.
• Support daily office operations to ensure an efficient patient flow.

Skills

Customer service

Communication

Multitasking

Problem solving

Detail oriented

Organization

Bilingual

Education

High school diploma or equivalent

Tools

Dentrix

Eaglesoft

Open Dental

Curve Dental

Job description

Affordable Dentures & Implants-Sioux City is seeking an experienced Dental Front Office Coordinator to be the first point of contact for patients. You will support dentists, dental assistants, and the on-site lab team while delivering an exceptional patient experience.

Responsibilities include scheduling, insurance verification, presenting treatment plans, collecting payments, and maintaining accurate records in a fast-paced dental practice in Sioux City.